About USNH Network Captive Portal Pages

Summary

USNH utilizes standard network captive portal pages on the USNH Wireless networks. Each page will be presented for a specific scenario. This article shows examples of the various captive portal pages you may see when trying to connect to a USNH Wireless network. 

 

Content

On Boarding

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This is the standard captive portal page for an unregistered device.  The page includes links to articles to help USNH community members register their device, and links for USNH visitors to connect a guest device. This page may vary somewhat over time.

 

Quarantine

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This Quarantined! page indicates that the device is under a network quarantine.  You should contact the local help desk to remediate the issue.

 

Wrong Wireless Network

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This Service Unavailable! page indicates that this device is trying to connect to the <campus>-Open network when it should be connecting to eduroam.   The eduroam network provides a secure, encrypted connection to the network infrastructure whereas the <campus>-Open network does not. See more in Connecting to the USNH Wireless Network using Laptops, Tablets, or Phones .

 

Invalid Username

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This Invalid Username page indicates the device is connecting to eduroam with an invalid username. 

  • For USNH users, sign in with your username@usnh.edu, like jbd2519@usnh.edu, and password.
  • For visitors from other eduroam institutions, sign in with your own specific <username>@<institution-domain> format. See eduroam: Visitor Access to the USNH Wireless Network .
  • While you may be able to connect to eduroam with some other variant of username, your device will usually have issues when using the wrong username format.

Warning: Managed Windows machines often have a checkbox when connecting to eduroam asking to pass Windows credentials to the network.  Do not choose that option. It will result in an invalid username.

 

Further Readings

About USNH Network Registration 

Connecting to the USNH Wireless Network using Laptops, Tablets, or Phones 

eduroam: Visitor Access to the USNH Wireless Network 

 

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.

 

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