Issue:

You try to log into WebI and receive an error message that says, "Account information not recognized: All of your system's Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses. (FWB 00014)". 

OR

You receive a message that looks similar to this:

Environment:
WebI BI Launch Pad

Cause:
Under the WebI licensing, only up to 250 people can access reports at one time.

Resolution:
If you received this message, there are no licenses available at that moment. If you can wait, try to log in again in thirty minutes. If you must gain access to WebI quickly, please contact the Center for DATA WebI team at https://td.usnh.edu/TDClient/Requests/ServiceDet?ID=142 or by calling the IT Service Desk at 862-4242.