Summary

This article shows how a Plymouth State University student can create a Family Access Portal account for a family member, and how the family member can accept that invitation.

About Family Access

myPlymouth for Families

Due to federal (FERPA) laws, students are not allowed to share their USNH account information with anyone, including their family members. We understand that some parents require the ability to access some portions of their student's portal, so we've created what we call a "Family Access Portal". Through PSU's myPlymouth for Families students can grant family members access to their Bill Notification, Bill View, Enrollment Verification, Financial Aid, and give family members the ability to Purchase Campus Flexcash. Students can do this without sharing their personal USNH username and password or violating FERPA laws. MyPlymouth for Families provides the information family members need, all from their very own myPlymouth for Families account.

Bill Payment through Nelnet

The myPlymouth for Families account allows authorized family members to view the student's financial aid information and the itemized bill - however, bill payment is done through the Nelnet portal. This uses a separate account on the Nelnet website. Students invite family members as "Authorized Payers" in Nelnet in a similar manner to the myPlymouth for Families account, but these Nelnet accounts are separate from the myPlymouth for Families accounts.

• Note: The ET&S Help Desk does not administer Nelnet accounts and cannot verify access or assist with account issues for the Nelnet site. For further assistance on bill payment account issues, call Nelnet directly at (800) 609-8056.

Permission to Discuss your Bill

In order for the PSU Student Financial Services office to discuss your bill with anyone except you, that person must have a myPlymouth for Families account in place that has been given access to Bill View.

How-to

• Student: Grant access to family members
• Family Member: Accept invitation and set up your account

Instructions

Step 1 - Log into your myUSNH portal at https://my.usnh.edu/ using your USNH username@usnh.edu and password

Step 2 - In the search bar at the top of the screen, search for "Family Access" and choose the first result titled Family Access

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Step 3 - Click on the "Invite a family member to Family Access" link

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Step 4 - If you are directed to the Plymouth State login screen with an image of the PSU campus in the background, enter your username without the @usnh.edu and the same password you use to log into the myUSNH portal, then click Log In.

Step 5 - Complete the required information about the person for whom you are granting access.

• Important! Make sure you double check that information is correct as the name, email address, and relationship cannot be changed after the account is created.

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Step 6 - Select from the list of options, checking only the box of the items you want this person to be able to access. The current list is as follows:

• Bill Notification
• Bill View
• Enrollment Verification
• Financial Aid (only for parent(s) listed on FAFSA)
• Purchase Campus Flexcash

Note: you can also change which items the person is allowed to see later if necessary.

Step 7 - Confirm that you've read the FERPA statement by checking the box.

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Step 8 - Click on the Grant Access! button.

Step 9 - You and your family member will both receive an email from Plymouth State University confirming the relationship request.
 

Outcome  

You, the student, have created a new myPlymouth for Families account for the invited person and have granted access to specific items.

If you have any questions about how to provide access to your family members, please contact the ET&S Help Desk by submitting a Family Access Portal online support request or calling (603) 535-2525.

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After the student has invited you to join myPlymouth for Families, you can now set up your own account!

Instructions

Step 1 - Log into the personal email the student used to create your account.

Step 2 - Find an email from Plymouth State University with the subject "[myPlymouth for Families] New Relationship Request" from sender do-not-reply@plymouth.edu.

• You may need to check your Spam or Junk folders.
• If multiple invites were sent, make sure you use the most recent email!

Step 3 - Click on the "click on this link" text in the email to create your account.

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Step 4 - You have two options on the Confirmation Screen that displays:

Option A (left side). If you do not have an existing myPlymouth account, you can set up an account on the left-hand side using your email address, first and last name, and a unique password.

• Note that your email address will automatically populate based on the one that was set by your student and cannot be changed by you.
• Your password must be at least 15 characters long.

Option B (right side). If you already have an existing myPlymouth account because you are a family member with a family access account (using the same email address) for another student, sign in with your existing family account's personal email address and password on the right-hand side. 

• If you are a PSU employee, alumni, or current student, sign in with your USNH username (without the @usnh.edu) and regular USNH password.

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Step 5 - After submitting the information for either method, the PSU Account Successfully Created screen will display. Click the "login" link.

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Step 6 -  You will see the Plymouth State University myPlymouth for Families login screen.

• If you created a new account, use your personal email address and new password to sign in.
• If you already had an account, use the same login credentials you have used before.

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Step 7 - You will be directed to a screen that indicates what access has been granted to your account. To complete the account creation, click on Confirm underneath the list. 

• Clicking "Confirm" denotes the account as a Confirmed Relationship.
• Important: You must complete this step if you wish to discuss billing matters with Student Financial Services, as it will ensure that your account's access is listed correctly on their end.

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Outcome

You, the family member, should have access to myPlymouth for Families, including any specific resources provisioned by your student.

If you have any questions about how to log in or issues in the account creation process, please contact the ET&S Help Desk by submitting a Family Access Portal online support request or calling (603) 535-2525.

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Further Readings

Family Access Portal Login Page - https://www.plymouth.edu/webapp/my

Nelnet Authorized Payer information - to pay student bill

PSU Student Financial Services  - billing information and policies and contact information

Need additional help?

For additional assistance, please provide details about your issue through a Family Access Portal online support request or call us at (603) 535-2525.