Send All Calls
This feature will immediately direct all calls to your established coverage path. Your phone will not ring.
Call Forwarding
Call forwarding overrides call coverage and ‘send all calls’. Call forwarding can be used to forward calls to an on‐campus extension. Call forwarding will return to your voice mail if the call is not answered by the covering extension.
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To activate dial *2, then the 5‐digit extension to call‐forward to. There will be a three burst confirmation tone.
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To deactivate dial #2. There will be a three burst confirmation tone.
Transferring a Call
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Multi‐line Phones and single line phones with a transfer button – Press the transfer button, listen for dial tone then dial extension to transfer to. To complete the transfer press the transfer button again (cold transfer) or announce the call when answered, then press the transfer button again (warm transfer).
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Single Line Phones without a transfer button – Depress switch hook, listen for dial tone then dial extension to transfer to. To complete the transfer either hang up (cold transfer) or announce the call when answered, then hang up (warm transfer).
Conference Calls
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Multi‐line telephones ‐ To begin a conference call, once the first connection is established press the conference button, listen for dial tone then dial the next number to conference in. Once answered, press the conference button again to merge the calls. Repeat to add others to the call. Up to five may be on the conference call, i.e. your telephone and four others.
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Single line telephones are capable of three‐way conferencing, i.e. your telephone and two others. Similar to transferring a call from a single line telephone, once initial call is established, depress switch hook, listen for dial tone, dial the second number to conference in. Once answered, depress switch hook again to merge the calls.
Call Pick Up Group (*7)
A call pick up group is a group of extensions that are allowed to “pick up” incoming calls to any other extension in the group by dialing *7.