Wireless Troubleshooting: Generating Cloudpath/WiFi Applet Logs

Summary

This article provides information on generating Cloudpath/WiFi Applet Logs.

Body

Summary

This article provides information on generating Cloudpath/WiFi Applet Logs.

 

How-To

Task: To Generate Cloudpath/WiFi Applet Logs.

Instructions

Step 1 - Click the support menu "hamburger" icon in the upper left of the applet.

Cloudpath support menu marked.

 

Step 2 - Select "Generate Support File" from the support menu.

Support menu with "Generate Support File" option marked.

 

Step 3 - The applet will generate the log files - this may take a few moments to complete.

"Generating a support file" window.

 

Step 4 - Once complete, the file location of the generated log file will be noted at the bottom of the applet. Take note of this location to provide this file to support technicians.

Support file created success window.

 

Outcome

You have generated Cloudpath/WiFi Applet Logs.

 

Further Readings 

Wireless Troubleshooting: Fixing eduroam Connection or Certificate Issues

 

Need additional help?

Visit the ET&S Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

 

Details

Details

Article ID: 1515
Created
Fri 7/19/19 6:09 PM
Modified
Wed 11/4/26 10:52 AM
Applicable Institution(s):
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office