Xtender: Resolve the Document Index is Duplicated Error

Summary

This tip is for anyone using the web version of Xtender, with the ability to index documents.

Sometimes when you're indexing a document, you click the Save button, thinking that you're all set, and then the Document Index is Duplicated error message pops up. And you wonder... What on earth is that, and how do I get past it? 

Not to worry. The error message is telling you that there is already a document indexed with the same key pieces of information. Xtender doesn't allow more than one document to be indexed with the same key fields, so you have 2 choices:

1) cancel and index the document with different information, or

2) attach (append) the new document to the document which was previously indexed.
 

How-To

Instructions

To attach the new document to the document which has already been indexed:

1. Click the Append button.
    
2. If you were indexing a batch, this will attach the single page you’re looking at, to the end of the document which had previously been indexed. (Or, if you were indexing a document, it will attach the whole document to the end of the document which had previously been indexed.) 
    
3. Xtender returns you to the regular indexing page, but now anything you attach will be attached to the previously indexed document. Continue indexing as you normally would.

To index the document with different information:

1. Click the Cancel button.
    
2. Enter the appropriate index information. 

Outcome

You should be able to resolve the error by either cancelling the attempt or appending to the existing document. 

Further Readings 

For more tips on using Xtender, search for Xtender right here in the UNH IT Knowledge Base.
 

Need additional help?

If you have questions, please complete an online Document Management technical support form at https://td.usnh.edu/TDClient/Requests/ServiceDet?ID=131 or call the IT Service Desk at (603) 862-4242.