UNH iClicker: Troubleshooting Slides not Advancing with Instructor Remote

Summary

This article explains how to update the settings to allow the iClicker Faculty Remote advance Powerpoint slides.

Body

Summary

This article explains how to update the settings to allow the iClicker Faculty Remote advance PowerPoint slides. Faculty using Mac Mojave OS or newer may also need to update their System Preference to give the iClicker software control.

 

How To

Task: Adjust various Settings to allow the iClicker Faculty Remote to advance PowerPoint Slides.

Instructions

iClicker Course Settings

Add the serial number to the iClicker course in Settings to allow the faculty remote device to recognize and advance the slides.

Step 1 - In each iClicker course, open Settings.

Step 2 - In the Instructor Remote ID field enter the iClicker Serial Number found on the back of the iClicker device. 

 

PowerPoint settings

The PowerPoint presentation must be setup to recognize the external device you are using to advance slides.

Step 3 - Open the PowerPoint presentation.

Step 4 - In the Transitions tab, look for Advance Slide option.  

Step 5 - Remove the check mark for Advancing the Slide "On Mouse Click".

Step 6 - Select the "Apply to All Slides" option.  

 

Computer Settings (MacOS)

If you are using a MacOS computer and the operating system is Mojave (version 10.14) or newer, you may also have to update the computer settings.

  • To check your MacOS version, click on About this Mac from the Apple icon in the top left of your screen.

Step 7 - Go to the System Preferences, then select the Security and Privacy Setting.

Step 8 - Select Privacy and then Accessibility.

Step 9 - Click on the Lock and enter your computer password to unlock the settings.

Step 10 - Click on the + icon and navigate to the iClicker Application to add iClicker Classic to the list of apps that can control your computer.

Note: If you are using an earlier version of MacOS then you may not have to update your settings.  At this time it appears that this is related to the Mojave O/S.  Also, PC users will probably not have to update their system preferences.

 

Outcome

You have adjusted Settings to allow the iClicker Faculty Remote to advance PowerPoint Slides.

 

Task: Run a Polling Session and use the Faculty iClicker Remote to Advance Slides

Instructions

Step 1 - Go through all of the above steps.

Step 2 - When you are ready to run a polling session, be sure PowerPoint is in Presenter (Slide Show) mode.

Step 3 - Click once on the PowerPoint presentation.

  • Clicking on the PowerPoint presentation lets the iClicker software know that PowerPoint is the focus and allows the Faculty iClicker device to control the slides.
  • PC users may also need to click on PowerPoint to let the iClicker software know that the slide show is the focus app.

 

Outcome

The Faculty iClicker device is able to control the PowerPoint slides.

 

Further Readings

Unable to Advance Slides with Instructor Remote When Using iClicker on macOS  

 

Need additional help?

If you need assistance with your iClicker device or REEF app, you can visit the Technology Help Desk in Dimond Library.

Fill out the iClicker webform with as much detail as possible or contact the Technology Help Desk on your local campus.

Details

Details

Article ID: 1868
Created
Fri 7/19/19 6:25 PM
Modified
Thu 11/20/25 9:17 AM
Applicable Institution(s):
University of New Hampshire (UNH)