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Summary
This article will outline how users can access Qualtrics User Support. User support for Qualtrics is provided directly through the vendor.
How-To
USNH’s license for Qualtrics includes access to the company’s support services. If you are new to Qualtrics or need to learn about specific features and capabilities, you can access the online training and documentation at Qualtrics Getting Started. This website includes tutorials, reference materials, and other resources.
If you have questions about using the Qualtrics service that cannot be answered by the online materials, you can find answers to many questions by visiting the Qualtrics Support Center - support-portal.qualtrics.com .
Task: To Access Qualtrics Support.
Instructions
Step 1 - While logged into Qualtrics, Click Help in the upper right.
Step 2 - Click Contact Support
Step 3 - Select the platform you are looking to connect with Qualtrics on, most likely it will be Survey Platform & XM Directory
Step 4 - Scroll to the bottom of the page and select the type of support you would like:
a. Phone Call
b. Email
Outcome
You can now choose the type of support you would like and access it.
Further Readings
Qualtrics Getting Started
Qualtrics Support Center - support-portal.qualtrics.com
Need additional help?
Visit the Technology Help Desk to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.