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Summary
This article details the troubleshooting steps to use if any features are unexpectedly grayed out in the Outlook Desktop App for MacOS.
Environment
Microsoft Outlook Desktop App for MacOS
Issue
If any of the features in your Mac Outlook Desktop App are grayed out, try these steps to fix the issue:
Resolution
Step 1 - Open Microsoft Outlook
Step 2 - Click Outlook > Preferences
Step 3 - Select the General icon (top row)
Step 4 - Uncheck the Hide On My Computer folder's check box
Step 5 - Close all dialog boxes and Quit Outlook
Step 6 - Relaunch the Outlook application
Result
Features should function again
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