Body
Summary
User receives a "Can't Open this Page" error where a Kaltura video, Kaltura Quiz, or Kaltura Playlist should be loading in Canvas.
Environment
Browser: Chrome, Firefox or Safari
Issue
User receives a "Can't Open this Page" error where a Kaltura video, Kaltura Quiz, or Kaltura Playlist should be loading in Canvas.
Resolution
General troubleshooting steps
This article pertains to the following circumstance:
When trying to open a Kaltura Video, Quiz, or playlist in Canvas a webpage partially loads and displays the message:
"Can't Open this page" where a piece of Kaltura media should be.
The cause of this issue is related to how web-browsers are configured to handle HTTP cookies.
By following the steps below you can adjust your web-browser's HTTP cookie settings to allow access to the Kaltura media gallery and to view videos posted by others in Canvas.
Before changing settings we recommend:
- Using another Browser (recommended), this is especially the case if you do not want to change your privacy settings in your current browser.
Safari
Kaltura: Troubleshooting 3rd Party Cookie Errors - MacOS
Firefox
- Open the Firefox web-browser
- Click on the word Firefox from the top menu bar
- Click on Preferences
- Click on the Privacy & Security tab
- Under Browser Privacy
- Select Custom
- Deselect Cookies
- Close the Preferences window
- Reload the Canvas Webpage
Google Chrome
- Open Chrome
- Select the word Chrome from the top menu bar
- Select Settings
- Click on the hamburger menu (menu with three lines)
- Click on the Privacy and security tab
- Select Third Party Cookies
- Toggle Off Send a "Do Not Track" request with your browsing traffic.
- Under Sites that allow 3rd party cookies
- Click Add
- Type in "Kaltura.com"
- Click Add
Result
The videos you could not view, will now load.
Further Readings
Kaltura: Troubleshooting 3rd Party Cookie Errors - MacOS
Need additional help?
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