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Summary
This article provides instructions for elevating session privileges on the customer side of the BeyondTrust (formerly Bomgar) support console, enabling Technicians or Help Desk personnel to view UAC windows. This article is intended for ET&S support staff.
How-To
Task: To elevate session privileges on the customer side
Instructions
Step 1 - Click the shield icon to elevate permissions.
Step 2 - Check the "Specific User" Radio Button
Step 3 - Enter credentials into the username and password field.
Username should be: ad\adm_username@usnh.edu
Password should be your normal ADM password.
Step 4 - Click "OK" and ask client to click "Yes"
Step 5 - ****WHEN THE SCREEN BLANKS OUT IN BOMGAR ****
Client will be prompted to "Allow this app to make changes to your device".
Have them click "Yes".
Step 6 - Screen may blink/disconnect for a few moments while Bomgar elevates.
Step 7 - Bomgar will now be operating in an Elevated Mode.
Technicians/HD Personnel are now able to view UAC windows and perform administrative tasks (as if there in person).
Outcome
Technicians/HD Personnel are now able to view UAC windows and perform administrative tasks (as if there in person).