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Purpose: When Appointments are scheduled, updated, cancelled or when reminders are sent, there is a set of rules the application follows to notify those involved.
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| Intended Audience: Any user of the application who would create or modify an appointment. |
| Environment: EAB Navigate |
Scope of Article: EAB has implemented a set of rules as of release 21.2.13 that pertains to emails triggered in the system when appointments are created or modified. This article will outline the triggers and whom the emails will be sent from.
Content:
Email Rules for Appointments
We have updated who emails come from when appointments are scheduled, attendees are added, or appointments are canceled. The information below explains the different scenarios and what happens.
When a Student Schedules the Appointment
An email is sent to the organizer. It is sent from the student to the organizer.
- A conversation record appears in the organizer's Conversations as a received message
- No conversation record appears in the student's conversations
An email is sent to the student. It is sent from the organizer to the student.
- A conversation record appears in the organizer's Conversations as a sent message.
- A conversation record appears in the student's Conversations as a received message.
When an Organizer Schedules an Appointment
An email is sent to the organizer. It is sent from NO-REPLY to the organizer.
- A conversation record appears in the organizer's conversations as a received message.
- The student name in the email body is a mailto link
An email is sent to the student. It is sent from the organizer to the student
- A conversation record appears in the organizer's conversations as a sent message
- A conversation record appears in the student's conversations as a received message
When a Third Party Schedules an Appointment
An email is sent to the organizer. It is sent from NO-REPLY to the organizer.
- A conversation record appears in the organizer's conversations as a received message.
- The student name in the email body is a mailto link
An email is sent to the student. It is sent from the organizer to the student.
- A conversation record appears in the organizer's conversations as a sent message
- A conversation record appears in the student's conversations as a received message
When a Student Receives an Appointment Reminder
An email is sent to the student from the organizer to the student.
- A conversation record appears in the organizer's conversations as a sent message
- A conversation record appears in the student's conversations as a sent message
When an Organizer Receives an Appointment Reminder
An email is sent to the organizer from NO-REPLY.
- A conversation record appears in the organizer's conversations as a received message.
- The student name in the email body is a mailto link
When a Third Party Adds an Attendee via Staff Scheduler for a Group Appointment
An email is sent to the organizer from NO-REPLY.
- A conversation record appears in the organizer's conversations as a received message.
- The student name in the email body is a mailto link
An email is sent to the student. It is sent from the organizer to the student.
- A conversation record appears in the organizer's conversations as a sent message
- A conversation record appears in the student's conversations as a received message
When a Student Adds Themself to a Group Appointment
An email is sent to the organizer. It is sent from the student to the organizer.
- A conversation record appears in the organizer's Conversations as a received message
- No conversation record appears in the student's conversations
An email is sent to the student. It is sent from the organizer to the student.
- A conversation record appears in the organizer's Conversations as a sent message.
- A conversation record appears in the student's Conversations as a received message.
When a Third Party Cancels a Student Attendance/Appointment
- An email is sent to the student whose attendance is being canceled from the person who canceled the appointment. An email is sent to the organizer from the person who canceled the appointment.
When a Student Cancels Their Own Attendance
- An email is sent to the student from the student. An email is sent to the organizer from the student.
When an Organizer Cancels a Student's Attendance
- An email is sent to the student from the organizer. An email is sent to the organizer from the organizer.
Need additional help?
Please fill out the EAB (Navigate) web form with as much information as possible, or contact the ET&S Help Desk team on your local campus.
For additional Training visit the Teaching and Learning Technologies Training site