TeamDynamix: Creating a Problem Ticket

Summary

How to create a Problem Ticket in TeamDynamix

Body

Summary

A problem ticket is created by ET&S staff when requested by Help Desk and/or in response to any service outage, degradation, or reoccurring incident.  The problem ticket is used to document progress, resolution details, and root cause of the service disruption.   

How-To

Task: To create a Problem Ticket in TeamDynamix

 

Instructions

Step 1 – Click the Applications Menu (“waffle”) button.

Step 2 – Click IT Service Management.

Step 3 – Click +New in the top menu bar.

Step 4 - Select Problem Form.

 

Outcome

The problem ticket is created and eventually closed with root cause identified, addressed, and documented.

 

Further Readings

Problem Management in TeamDynamix: ITSM Problem Management Documentation

Need additional help?

If you need further assistance, see TeamDynamix: Need Help?

 

Details

Details

Article ID: 4543
Created
Tue 11/29/22 1:31 PM
Modified
Mon 10/30/23 3:08 PM
Applicable Institution(s):
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office