Body
Summary
A problem ticket is created by ET&S staff when requested by Help Desk and/or in response to any service outage, degradation, or reoccurring incident. The problem ticket is used to document progress, resolution details, and root cause of the service disruption.
How-To
Task: To create a Problem Ticket in TeamDynamix
Instructions
Step 1 - Log into TDx Work Management
Step 2 – Select "View Applications" in the upper left corner of the TDx Work Management screen.
Step 3 – Select "ESM".
Step 4 – Click "New" in the top menu bar.
Step 5 - Select "Problem Form".
Outcome
The problem ticket is created and eventually closed with root cause identified, addressed, and documented.
Further Readings
Problem Management in TeamDynamix: ITSM Problem Management Documentation
Need additional help?
Visit the TeamDynamix area in the Knowledge Base
To request service, report an issue, ask questions, or request training, submit a TeamDynamix Application Administration Support Request