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Summary
This article provides instructions for sending a hardware asset for repair in the Hardware Asset application in TeamDynamix.
In order to perform this function, you will need to be assigned the Technician role or higher in the TDx Hardware Asset application. If you have not already been assigned these permissions, please reach out to the Asset Management team to request this role.
How-To
Task: Sending a hardware asset for repair in the TeamDynamix Hardware Asset application
Instructions
Step 1 - With the asset open in TeamDynamix, click on the ‘Edit’ button in the upper left:
Step 2 - Make sure that the Form that is selected is the Technician Asset Form.
Step 3 - Click on the ‘Status’ drop-down and change the Status from ‘In Use’ to ‘Maintenance’:
Step 4 - In the ‘Location’ drop-down, type and select ‘Off-campus’:
Step 5 - Click the 'Save’ button in the upper left; you will see a confirmation message stating the changes have been saved. To go back to the asset information, click the ‘To Detail’ button:
Step 6 - You have successfully updated this hardware asset to reflect it is being sent out for repair.
Outcome
Your hardware asset has successfully been assigned a repair status in TeamDynamix.
Need additional help?
Reach out to the Asset Management Team for assistance with sending a device for repair in the TeamDynamix Hardware Asset application.
You may also visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.