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Summary
The TeamDynamix Sandbox is the combined test and development environment for TeamDynamix at USNH. This article explains how to access the Sandbox as well as the maintenance and refresh schedules.
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Access to the Sandbox
The USNH TeamDynamix Client Portal (USNH Help Central) Sandbox can be accessed at - https://td.usnh.edu/sandbox . All users who can access TeamDynamix production environment will also be able to access the sandbox via USNH single sign on.
Technician users can access the TD Work Management (TDNext) Sandbox at - https://td.usnh.edu/SBTDWorkManagement . For more information, see TeamDynamix: Links for TDx Production and Sandbox Access .
Sandbox data refreshes are scheduled several times per year
The sandbox is a replica of the production environment.
- The sandbox is refreshed with production data periodically, approximately every three months.
- The specific sandbox refresh date is determined based on needs of ongoing projects.
- Sandbox data refresh schedule and activities go through the Change Enablement process for approval and visibility.
- On the scheduled date, the refresh will start at 0800 and will run about 3 to 4 hours.
- The data for the Sandbox refresh is extracted from the production environment on the Thursday prior to the scheduled date of the refresh.
- Most features that are time-sensitive, such as SLA alerts, scheduled tickets, surveys, and workflows will be turned off in the sandbox during the periodic refresh.
Sandbox service updates may occur weekly
The TeamDynamix vendor manages sandbox service updates and performs updates when needed.
- The Sandbox service update window occurs weekly from Friday at 9:00 PM ET to Saturday at 4:00 AM ET
- These activities may require downtime
- Activities are typically service releases, bug fixes, or minor enhancements
- No announcement is provided to customers
- Sandbox service update windows appear as an informational events on the change enablement calendar
More information
For more information about feature availability in the Sandbox, see this TeamDynamix support document: An Overview of the TeamDynamix Environments (free teamdynamix.com login required to see this link).
Further Readings
TeamDynamix: Links for TDx Production and Sandbox Access
Sandbox Client Portal (USNH Help Central) - https://td.usnh.edu/sandbox
Sandbox TD Work Management (TDNext) - https://td.usnh.edu/SBTDWorkManagement
An Overview of the TeamDynamix Environments (free teamdynamix.com login required to see this link)
Need additional help?
If you have any questions about the TeamDynamix Sandbox, please send an email to teamdynamix.adminstrators@unh.edu or submit a support request with the link below.
Visit the TeamDynamix area in the Knowledge Base
To request service, report an issue, ask questions, or request training, submit a TeamDynamix Application Administration Support Request