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Summary
This article describes how to request a password reset for the iClicker Cloud app.
How-To
Task: Request a password reset
After attempting to login to iClicker Cloud the student may have to reset their iClicker password. To reset the password leave the iClicker app and restart it. At the initial screen, there is a "reset password" link. See the graphic below.
Instructions
Step 1 - Open the iClicker Cloud mobile app.
Step 2 - Select the Forgot Password link.
Step 3 - The iClicker Reset Password windows opens.
Step 4 - Enter your iClicker Cloud email. (This is most likely the same email as in your Canvas course. firstname.lastname@unh.edu
Step 5 - Go to your email and locate the email from iClicker. In the email, select "Click here to reset".
Step 6 - Enter your new password.
Step 7 - Go back to the iClicker Cloud app and login through the campus portal link.
Step 8 - You most likely will be passed through to the iClicker Cloud app. If not, then enter your iClicker Cloud account information. (email = firstname.lastname@unh.edu) and the new password you just created.
If you are unable to reset the password, use this iClicker webform to enter a support ticket and to request additional assistance.
Outcome
Users should be able to reset their iClicker Cloud password.
Further Readings
How to Retrieve your forgotten iClicker Password and Username
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.