Teams Meetings: Not Loading in My Browser from Canvas

Summary

If you're having issues loading Teams Meetings and can't load, this issue occurs if you use the Trusted Sites feature in your browser and you don't add the URLs for Microsoft Teams to the list of sites that your browser should trust.

Body

Summary

When attempting to open Microsoft Teams, especially from within Canvas, some users encounter loading issues. This problem arises when the Trusted Sites feature is enabled in the browser, but the URLs for Microsoft Teams haven't been added to the list of trusted sites. This article provides instructions on manually adding sites to your Trusted Sites list.

To add Teams sites to your Trusted Sites list for:

 

How-To

Task: To manually add Microsoft Teams sites to your Trusted Sites list

Instructions

 

Microsoft Edge

Step 1 - In the Edge Settings window, select Cookies and Site permissions > Cookies and data stored > Manage and delete cookies and site data.

Step 2 - Turn on Allow sites to save and read cookie data (recommended), and make sure that Block third-party cookies is turned off.

Alternatively, if you have to keep third-party cookies blocked, do this instead in the same window:

Under Allow, select Add to add the following sites:

  • [*.]microsoft.com
  • [*.]microsoftonline.com
  • [*.]teams.skype.com
  • [*.]teams.microsoft.com
  • [*.]sfbassets.com
  • [*.]skypeforbusiness.com

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Google Chrome

Step 1 - In the Chrome Settings window, open the Privacy and security tab, and then select Cookies and other site data.

Step 2 - Under Sites that can always use cookies, select Add, and then select the Including third-party cookies on this site checkbox.

Step 3 - Add the following sites:

  • [*.]microsoft.com
  • [*.]microsoftonline.com
  • [*.]teams.skype.com
  • [*.]teams.microsoft.com
  • [*.]sfbassets.com
  • [*.]skypeforbusiness.com

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Mozilla Firefox

Step 1 - In the Firefox Settings window, select the Privacy & Security tab.

Step 2 - Under Cookies and Site Data, select Manage Exceptions.

Step 3 - In the Address of website text box, enter the following URLs, and then select Allow:

  • https://microsoft.com
  • https://microsoftonline.com
  • https://teams.skype.com
  • https://teams.microsoft.com
  • https://sfbassets.com
  • https://skypeforbusiness.com

Step 4 - Select Save Changes.

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Safari

Teams support for Safari is currently in preview. Update the following setting, and then try again to access the Teams web client:

Step 1 - Select Preferences > Privacy.

Step 2 - Clear the Prevent cross-site tracking checkbox.

Step 3 - Close Safari, reopen the browser, and then navigate to teams.microsoft.com.

For more information, see Limits and specifications for Teams 

This Microsoft article on Teams troubleshooting provides further background. 

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Outcome

Users will be able to fix an error in their browser or Canvas when accessing Microsoft Teams. 

 

Further Readings 

Microsoft Support - Teams troubleshooting 

Microsoft Support - Limits and Specifications for Teams 

 

Need additional help?

For assistance concerning site creation, content sharing, file synchronization, or other common SharePoint, OneDrive, Teams, or Office app activities, we recommend our Microsoft 365 Learning sites:

Learn more about the great tools our Microsoft 365 Learning sites offer!

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

Details

Details

Article ID: 4868
Created
Wed 2/21/24 10:50 AM
Modified
Thu 4/25/24 11:52 AM
Applicable Institution(s):
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office