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Ticket templates allow you to quickly create frequently encountered work items that do not occur on a routine schedule. For example, service desk technicians may want to have a routine ticket that is created whenever they receive a particular type of service request Ticket Templates can also be used to pre-fill request for change (RFC) tickets for changes that need to be frequently requested.
See TeamDynamix - Working with Ticket Templates for more information and instructions.
Note that for Change Enablement, it is not possible to schedule tickets as the Maintenance Activity contains the relevant date/time information needed for the schedule.