Summary
If you need to update a URL link in a Salesforce Marketing Cloud email that has already been sent or scheduled, our Salesforce Marketing Cloud Admin team is here to assist. Instead of resending a new email, you can request an update to the existing links on the email that has already been sent or scheduled.
Body
Summary
If you need to update a URL link in a Salesforce Marketing Cloud email that has already been sent or scheduled, our Salesforce Marketing Cloud Admin team is here to assist. Instead of resending a new email, you can request an update to the existing links on the email that has already been sent or scheduled.
How-To
Task: The steps below will outline the process of updating an URL post send.
How to Request a URL Update
To request an update, please reach out to the Salesforce Marketing Cloud Admins by emailing Salesforce.MCP@usnh.edu. Include the following details in your request:
- Name of the Business Unit
- Job ID
- Email Name
- Status Completed or Scheduled
- Date & Time Sent/Scheduled
- Old URL Link that should be updated
- New URL Link to be used
Limitations to Keep in Mind
- Text Only Emails: URL updates are not possible for text-only emails.
- Personalization Strings & AMPscript: New personalization strings or AMPscript variable references cannot be added during the update.
- Link Age: Links older than 90 days may not be available for editing.
- Refresh Required: You may need to refresh the email client and/or browser for the changes to take effect.
Need additional help?
If you have any questions or need further assistance, feel free to contact the Salesforce Marketing Cloud Admin team at Salesforce.MCP@usnh.edu.