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Summary
This article explains how to use the Privileged Remote Access (PRA) tool to log into an RDP session with added security. This article is for users who need to use RDP remote connections and have been authorized to use the PRA tool.
Why use PRA to connect via RDP?
BeyondTrust's PRA is a remote access tool, used to add an extra layer of security for users when connecting to remote resources such as a server or workstation.
How-To
Task: Use PRA to start an RDP session on an iPad or other iOS device.
Instructions
Step 1 - Open the PRA console app Accessconsole. This app should already be installed and configured on your USNH iPad.
The Login page of PRA in the Accessconsole app will look like this, with Site Address already filled in: usnhpra.beyondtrustcloud.com
Login to the Privileged Remote Access console app with your PRA username, PRA password, and PRA MFA if required.
Important: PRA Login does not use your usual USNH login credentials. If you do not have a login for PRA yet, please contact your supervisor for assistance.
Step 2 - Once logged in, the landing page of the console will appear as a mostly blank screen with some menu icons on the left side. To view all of the servers you currently have access to, click on the small blue rectangle in the top left corner (highlighted below in red):
Step 3 - A menu will pop up on the left with a list of groups. These may appear different according to your account’s permissions. Choose the correct group which contains the server you wish to access.
Step 4 - A list of servers will appear when a group is clicked. Tap the machine you would like to remotely connect to.
Step 5 - A dialog box will appear with the system information and a button that says "Jump". Click the Jump button to connect
Step 6 - You are now remotely connected! You might need to sign in to the desktop using your USNH credentials after this step.
Step 7 - To end the session, click the red X and "End Session" at the top left side of the screen.
Outcome
You have successfully connected via RDP to the selected server using the Privileged Remote Access application.
Tips and Tricks
The Privileged Remote Access app includes a few hotkeys for performing certain functions, which can be accessed by clicking the button with image of a computer monitor:
Performance Quality - Adjust the quality settings of the remote session to a higher resolution, lower resolution, or black and white. The black and white view will use less bandwidth and improve performance, but is not recommended for screens which require a higher resolution to view properly.
Reboot - Reboots the system.
Monitor Selection - Enables the user to switch to another monitor, if there is one connected.
Enable Privacy Screen - Allows the user to enable a privacy screen on the machine being remotely accessed. The endpoint will show a blank screen, while the remote session will be visible only to the user.
Ctrl+Alt+Delete - Performs the Ctrl+Alt+Delete action.
Automated Credential Handling - Allows the user to enter a stored username and password, if one is available.
Further Readings
Remote Login: Using Privileged Remote Access (PRA) for RDP Connections
Need additional help?
If you have any additional questions, please submit a TeamDynamix IAM ticket request with as much detail as possible.