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Summary
These instructions explain how to resolve issues with accessing Wiley content through a Canvas course.
How-To
Task: These instructions explain how to resolve issues with accessing Wiley content through a Canvas course.
Instructions
For instructors and students (please share).
Modern browsers changed their security setting by default to block 3rd party cookies and content. Please follow all the steps on each link below for your browser to correct the required settings for use with WileyPLUS and Wiley Reader.
- Disable/add exceptions to pop-up blockers for wiley.com using wild cards (LMS users should repeat the steps for their LMS domain)
- Disable/add exceptions to adblockers and VPN filters for wiley.com using wild cards (LMS users should repeat the steps for their LMS domain)
- Enable Third-Party Cookies in Browser (LMS users should repeat the steps for their LMS domain)
- Using Firefox? Follow these steps if you are receiving errors. (LMS users should repeat the steps for their LMS domain)
- Clearing Cache (This is a great first step to take when you receive an error)
- Session Expired Error? Follow these steps to resolve the issue.
If you use Google Chrome browser, update to version 127, or newer. Otherwise do the following.
- Visit chrome://flags/#third-party-storage-partitioning
- Disable the "Experimental Third-party Storage Partitioning" flag
Subscribe to our service updates: https://status.wileyplus.com/
WileyPLUS Support – Chat with us at Support - WileyPLUS, Text with us at 833-601-3084, or email at wileysupport@wiley.com – Users should provide a screenshot of any error, and a clear description of what steps had been taken before the error.
After your register in your course. Your eTextbook is also accessible online at Bookshelf - Wiley Reader or you may wish to access it offline via the mobile/tablet apps.
Further with Standalone and Canvas integrated WileyPLUS on mobile/tablet devices the Canvas Student app is recommended.
Outcome
Users will understand how to resolve issues with accessing Wiley content.
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.