Body
Summary
Overview of the changes due to the move in December 2024 from using Banner HR to Workday HR.
Content
Audience
This article is for users of Directed Communications who use Employee Lists.
Overview
On December 19, 2024, Banner HR stopped accepting employee changes and all HR data was converted to Workday. For Directed Communications, this requires a change in the data source for Employee Lists from Banner to Workday. The outage to perform this change is scheduled for February 25, 2025, from 5-9 PM Eastern Time.
Details
New Data Extensions provided with Workday Employee data will replace the old Banner HR Employee-related Data Extensions. A mapping of the old to new Data Extensions is provided here: Data Extensions Crosswalk
Communications
- The marketing cloud login link www.unh.edu/marketingcloud has been redirected to a splash page that summarizes this KB Article and provides a link to it.
- A communication was sent out to users of Directed Communications with further details.
Timeline
- Banner HR-related employee data extensions were frozen as of Dec. 19, 2024. No changes to Employee Lists are possible at this time.
- The Outage to activate the new Workday Employee Data Extensions is scheduled for February 25, 2025, from 5-9 PM Eastern Time.
- Directed Communications will be unavailable during the outage window to move user permissions from the old Banner HR to the new Workday Employee Data Extensions.
- Users of Directed Communications should not pre-schedule sends to employees during the outage window because the old data extensions will no longer be available. Please plan accordingly.
- All communications to USNH Employees using Directed Communications after the outage window should use the new Workday Employee Data Extensions.
Impacts on Audience Selection
Once this work has been finished the following change needs to be considered when putting together communications:
- ET&S (IT) employees are now classified as USNH employees. If you need to send to this population, please use the Data Extension “Workday - Staff - IT Departments” in the folder “Shared Data Extensions/Workday/USNH/Staff”.
Some examples of communications that could be sent:
- Sending a communication to all faculty and Staff including student workers at UNH COLSA. You would need to use the following Data Extensions:
- Workday - Faculty – COLSA
- Workday - Staff – COLSA
- Sending a communication to all faculty and Staff including student workers (including ET&S) at UNH. You would need to use the following Data Extensions:
- Workday - All Employees Including Student Employees
Need additional help?
Please fill out the Salesforce Marketing Cloud Directed Communication Webform with as much information as possible, or contact the Technology Help Desk.