HD Accounts: Requesting TDx Access for Collegis Shift Supervisors (ETS Internal)

This article documents the steps to request TeamDynamix technician access for a new Collegis Shift Supervisor.  Shift Supervisors have TDx Technician Access to be able to view Internal KB articles, TDx tickets, and ticket attachments.  Shift Supervisors are made members of both the HD Internal and Help Desk (follow-up) TDx Groups.

Summary

This article documents the steps to request TeamDynamix technician access for a new Collegis Shift Supervisor.  Shift Supervisors have TDx Technician Access to be able to view Internal KB articles, TDx tickets, and ticket attachments.  Shift Supervisors are made members of the HD Internal TDx Group.

We must put in a separate AMS request for each person, these requests cannot be grouped on a single ticket.

 

How-To

Instructions

Step 1 – Log into the Accounts Management System (AMS) - https://ams.usnh.edu/apps/ams

Step 2 – Click green Add / Edit Access for Existing User box

Step 3 – Select someone else option

Step 4 – In the User Lookup box, fill in the person's USNH Username and click Find User Info button.  Their personal information will fill in. 

Step 5 – Add

• Affiliation: Contractor
• Department: ET&S Technology Client Services

Step 6 – Check the box for:  TeamDynamix: ESM/ITSM Ticketing, Project and Portfolio Management Suite.

Step 7 – Click Next

Step 8 – On the TeamDynamix for ... page, fill in

• Security Role:  Team Member +KB
• Resource Pool:  ET&S Help Desk
• Ticketing Application:  ESM check box
• Daily Workable Hours:  keep default (8)
• Job Title:  Collegis Help Desk Shift Supervisor
• Copy From User:  smm1299 [**]
• User Reports Time?  No

Step 9 – Additional Details:

Please add Collegis tech FirstName Last Name (username) to TDx Group:
- HD Internal - Active, nothing else (FALSE for all: primary, manager, and notified options)

Please copy from existing Collegis shift supervisor Sabrina McClanathan (smm1299). [**]

** Note: Verify with Collegis that Sabrina McClanathan (smm1299) is still an active Collegis Shift Supervisor before copying from their information.

 

Step 10 – Click the Submit Request button

Step 11 – You will see a confirmation screen with ticket number. You should also receive confirmation email(s) with the ticket number.  Jot down and share the ticket number as appropriate.

 

Outcome

The request will go through the approval process, then be added to TeamDynamix as requested. Notify Collegis leadership when the request is completed.

 

Further Readings

USNH Accounts Management System (AMS)  

 

Need additional help?

If you have questions or need additional help with these topics, please reach out to your Help Desk Team Lead or supervisor for assistance.