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Summary
This article provides instructions for users of Apple MacOS Sequioa or iOS 18 devices who may have trouble staying connected to the USNH eduroam wireless network.
MacOS Sequoia and iOS 18 updates have made Organizational networks, including USNH eduroam, cause issues on MacBook's and iOS Devices. Changing these two settings (below) has been helpful in resolving the problems. Note: If you have iCloud+, Private Relay will automatically turn off once “Limit IP Address Tracking” is toggled to off.
How-To
Task: Adjust settings on your MacOS device to improve connection to the USNH eduroam wireless network.
Instructions
Step 1 - Select eduroam from your wireless options.
Step 2 - Enter your <username>@usnh.edu and password associated with your email account.
Step 3 - After you are connected to eduroam, navigate to System Settings on your Mac
Step 4 - Select Wi-Fi > eduroam Details...
Step 5 - Set “Private Wi-Fi address” to Fixed
- A fixed Wi-Fi address prevents your device's MAC address from rotating while connected to USNH's eduroam, which always needs to know the device’s MAC address.
- However, while connected to other networks, the MAC address will freely rotate so the user can still utilize the privacy setting on those other non-university networks.
Step 6 - Toggle “Limit IP address tracking” to Off
- If you have iCloud+, then Private Relay will automatically be set to Off, when your device is on eduroam with “Limit IP address tracking” toggled Off.
Step 7 - You can close System Settings
Outcome
Your MacOS device will connect better on USNH eduroam by setting a fixed private Wi-Fi address and turning off limits on IP address tracking, both of which are required on an organizational wireless network.
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Task: Adjust settings on your iOS device to improve connection to the USNH eduroam wireless network.
Instructions
Step 1 - Select eduroam from your wireless options.
Step 2 - Enter your <username>@usnh.edu and password associated with your email account.
Step 3 - After you are connected to eduroam, navigate to Settings on your iOS device
Step 4 - Select Wi-Fi
Step 5 - Next to eduroam, select to "i" info button
Step 6 - Set “Private Wi-Fi Address” to Fixed
- A fixed Wi-Fi address prevents your device's MAC address from rotating while connected to USNH's eduroam, which always needs to know the device’s MAC address.
- However, while connected to other networks, the MAC address will freely rotate so the user can still utilize the privacy setting on those other non-university networks.
Step 7 - Toggle “Limit IP Address Tracking” to Off
- If you have iCloud+, then Private Relay will automatically be set to Off, when your device is on eduroam with “Limit IP Address Tracking” toggled Off.
Step 8 - You can close Settings
Outcome
Your iOS device will connect better on USNH eduroam by setting a fixed private Wi-Fi address and turning off limits on IP address tracking, both of which are required on an organizational wireless network.
Back to top
Further Readings
Connecting to the USNH Wireless Network using Laptops, Tablets, or Phones
Need additional help?
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.