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Summary
The article provides instructions on how to add a shared mailbox to your Outlook navigation bar in the desktop application for both the Windows and Mac operating systems.
How-To
A shared mailbox makes it easy for a group of people to monitor and send email from a public email address, like Info.example@unh.edu. When a person in the group replies to a message sent to the shared mailbox, their reply appears to come from the shared address, not from the individual person. You can also use the shared mailbox as a shared team calendar.
Note: Before you can use a shared mailbox, a mail admin must create it and add you as a member.
Task: To add an existing Shared Mailbox to Outlook in the Windows OS.
In the Windows operating system, Outlook automatically mounts a Shared Mailbox the next time the Outlook Address List is synchronized, typically within 24 hours. If not, then you can manually add the shared mailbox to your Outlook navigation bar.
Instructions
Step 1 - Open Outlook and select the File tab.
Step 2 - Click Account Settings and select Account Settings from the menu.
Step 3 - Select the Email tab, highlight the email account that you want to add the shared mailbox to, and click Change.
Step 4 - Click More Settings.
Step 5 - Choose the Advanced tab and click Add.
Step 6 - Enter the shared email address in the Add Mailbox field and click OK.
Step 7 - Click OK > Next > Finish > Close.
Outcome
The Shared Mailbox is displayed in the Outlook navigation pane.
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Task: To add an existing Shared Mailbox to Outlook in the Mac OS.
Instructions
Step 1 - In the top of Outlook, select the Tools tab.
Step 2 - Click Accounts > Advanced > Delegates.
Step 3 - Add the mailbox address in the Open these additional mailboxes: field.
Step 4 - Click the plus sign below the People I am a delegate for: field.
Step 5 - Enter the mailbox address in the search field and click the search icon.
Step 6 - Click Add.
Step 7 - Click OK and then close the Accounts window.
Step 8 - Click Send and Receive.
Outcome
The Shared Mailbox is displayed in the Outlook navigation pane.
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Further Readings
Open and use a Shared mailbox in Outlook
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