This article illustrates the new call flow into the campus Help Desks along with the voice prompts callers hear.  These changes were implemented August-September 2023 along with the shift to Collegis taking all phone calls 24/7/365.

This article has instructions for how a technician in TeamDynamix can search to find a TDx ticket from a ticket number provided through the Collegis ticketing system. This article is for ET&S Support staff with TDNext access.