The University System of New Hampshire is committed to safeguarding your personal data and enhancing the security of our technology systems to protect all USNH institutions, our employees, and our students.  This article explains the Account Verification Process that applies to all USNH account holders - students, faculty, staff, contractors, faculty emeriti/ae, alumni/ae, etc.

USNH accounts and passwords are managed through Microsoft's MyAccount and Self-Service Password Reset (SSPR) tools. Visit https://myaccount.microsoft.com to change your password, manage your account verification methods and security options, or to claim your account for the first time.  Use the "Forgot my password" or "Can’t access your account?" link to reset your password if you have forgotten it or it no longer works.

This article explains how to add and manage password recovery and MFA verification methods.  We recommend you have at a minimum the Microsoft Authenticator App (for MFA), a cell phone (for MFA and password recovery), and a personal email address (for password recovery).  Use this process to keep your sign-in methods up-to-date as you change devices, phone numbers, email addresses, etc.  Updating your security info will help ensure you are able to access your accounts when you need them.

This article covers the self-service method to set a new password on MyAccount while your current password still works. If you have forgotten your current password or it no longer works, please see our article on resetting your password instead. These instructions are intended for anyone, but if you have a USNH-issued device, there are special instructions at the end. These instructions can be performed from any location, on or off-campus.

This article includes instruction on how to reset your own password if you've forgotten it or it no longer works.  The same instructions allow you to recover your account if it has expired due to an old password.  This process uses Microsoft's Self-Service Password Reset (SSPR) tool.  In order to use this tool, you need first to have set up your personal email and/or cell phone as a sign-in method for password recovery.

This article goes through detailed steps for claiming your account if you are new to any of the University System of New Hampshire (USNH) Institutions - Keene State College (KSC), Plymouth State University (PSU), or University of New Hampshire (UNH).

Students, faculty, and staff may all have the opportunity to travel abroad from their usual locations.  This article provides steps to take before travelling to be sure to maintain access to important resources such as Outlook email, myCourses (Canvas), OneDrive, WebCat, Banner Self-Service, WISE, etc.

Frequently asked questions regarding the MyAccount and Self-Service Password Reset (SSPR) password tools.