Whether a customer emails, chats, calls, or walks in, it is good practice to always create a ticket in TeamDynamix. This article explains why and how.
This article also contains a video eplanation.

This article contains a button-press guide transfer matrix for USNH Help Central staff to use if they need to transfer a call to another area within Help Central. This was developed in response to feedback about agents needing to get callers to the appropriate group, without having to abandon them back to the main menu of the call tree.

This article has information about handling phishing phone calls and voicemail.

This article shows how to set up the UKG Dimension (Kronos) mobile app on your device.

This article includes commonly asked questions about VoIP phones.

This article provides instructions on how to make a request to have changes made to your campus directory information. This information appears in the Outlook Global Address List (GAL), Teams, Canvas, and other locations throughout USNH. This article applies to employees at any of the USNH campuses.

This article describes how to add your USNH email account to either the Outlook app or the built-in iOS Mail app on an iOS mobile device.

This article provides instructions on how to add your USNH email account to Outlook app on an Android mobile device.

This article provides instructions on how to add and removed a shared mailbox to your Outlook mobile application.

This article provides links to instructions for setting up email on your Mobile devices (Android and iOS), on laptop or desktop computers (Windows and MacOS), as well as accessing your campus email via web browser. Outlook on the Web or the Microsoft Outlook App are the supported applications for campus email on all devices.

This article explains how to set up the Microsoft Authenticator App for multi-factor authentication (MFA) for M365 using only your mobile phone or mobile device.  Use these instructions if you want to add the Authenticator mobile app but do not have access to a computer.

This article contains solutions for the issue of your campus phone not ringing.

This article shows how to find your long disturbance authorization code or request one if there isn't one assigned to you.

This article has instructions for making off-campus phone calls for in-state (NH), out-of-state, and international, as well as emergency and special dialing.

This is a crosswalk for the new access codes as Plymouth State University and Keene State College come into the unified USNH Telephone System effective February-May 2022.This article has the new phone access codes after the 2022 telephone system upgrade for PSU and KSU.