This article contains a button-press guide transfer matrix for USNH Help Central staff to use if they need to transfer a call to another area within Help Central. This was developed in response to feedback about agents needing to get callers to the appropriate group, without having to abandon them back to the main menu of the call tree.

This article provides instructions for how to install Sentry Gatekeeper and Avaya Workplace on Windows.  It also provides a user guide on How to Use Avaya Workplace and links to other Telecom Support documents.