This article provides answers to frequently asked questions regarding USNH Accounts, including how and where to log in, as well as who is eligible for an account and when. This applies to people associated with any of the University System of New Hampshire (USNH) Institutions - Keene State College (KSC), Plymouth State University (PSU), or University of New Hampshire (UNH), as well as the USNH System Office.

The University System of New Hampshire is committed to safeguarding your personal data and enhancing the security of our technology systems to protect all USNH institutions, our employees, and our students.  This article explains the Account Verification Process that applies to all USNH account holders - students, faculty, staff, contractors, faculty emeriti/ae, alumni/ae, etc.

USNH accounts and passwords are managed through Microsoft's MyAccount and Self-Service Password Reset (SSPR) tools. Visit https://myaccount.microsoft.com to change your password, manage your account verification methods and security options, or to claim your account for the first time.  Use the "Forgot my password" or "Can’t access your account?" link to reset your password if you have forgotten it or it no longer works.

This article explains how to add and manage password recovery and MFA verification methods.  We recommend you have at a minimum the Microsoft Authenticator App (for MFA), a cell phone (for MFA and password recovery), and a personal email address (for password recovery).  Use this process to keep your sign-in methods up-to-date as you change devices, phone numbers, email addresses, etc.  Updating your security info will help ensure you are able to access your accounts when you need them.

This article includes instruction on how to reset your own password if you've forgotten it or it no longer works.  The same instructions allow you to recover your account if it has expired due to an old password.  This process uses Microsoft's Self-Service Password Reset (SSPR) tool.  In order to use this tool, you need first to have set up your personal email and/or cell phone as a sign-in method for password recovery.

This article goes through detailed steps for claiming your account if you are new to any of the University System of New Hampshire (USNH) Institutions - Keene State College (KSC), Plymouth State University (PSU), or University of New Hampshire (UNH).