Guidelines for selecting a Ticket Type. Ticket Types are used to delineate tickets for quick issues which can be resolved relatively quickly from those which require more time and involvement.  Ticket Types are required when filling out forms, but may also be changed by the support provider if the nature of the nature and scope of the ticket has changed.

How to copy a plan from an existing project to a new project in TeamDynamix. Copying an entire project is not recommended as outdated project type settings will copy forward.  Copying the project plan from within the project is recommended. Note: This process works only for Waterfall plans and NOT for Cardwall plans.