Summary

This article has instructions for resetting a UNH student's WebCat security questions. These security questions are found when a user tries to request a refund from the billing tab. 

How-To

Instructions

Step 1 - Search for the user in IIQ and open their identity record.

Step 2 – Verify the user's identity. Be extra diligent in this step since we are dealing with financial information.  See full instructions: HD Accounts: How to verify a User's Identity (ETS Internal)

Step 3 - Click the WebCat Reset button to remove existing security questions.

Step 4 - Direct the user back to WebCat > Billing > Request Refund. They should be prompted to enter three new security questions.

Note: Both you and the student will receive an automated email message when the question removal has completed.

Outcome

The user will now be able to request a refund from WebCat using their new security questions. 

Further Readings 

IIQ: Viewing a User Identity Record (ETS Internal)

Need additional help?

If you have questions or need additional help with these topics, please reach out to your Team Lead or supervisor for assistance. 

The Group: ET&S CN - IAM Identity & Access Systems owns the IIQ tool.