Internal ET&S

Internal category, visible to all ET&S Groups in TDx. To build internal documentation in a structure mirroring the new KB structure that will be coming soon. As improved Internal documentation is created, move it into this new location so it is visible to all ET&S staff instead of only visible to smaller groups as the old "(Internal)" categories are. (kde, 5.16.23)

Categories (12)

ETS: Accounts & Access

Internal ET&S documentation on services including: account management, access management, M365 Azure login, the myAccount/SSPR password tools, and MFA (multi-factor authentication)
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ETS: Computers & Printing

Internal ET&S documentation on services including: classroom equipment, campus computer lab info, and public printing
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ETS: Wi-Fi & Network

Internal ET&S documentation on services including: wired & wireless network, DNS (Domain Name System) & certificates, and the VPN (Virtual Private Network)
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ETS: Software & Applications

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ETS: Email & Communication

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ETS: Portal, Websites & Digital Signage

Internal ET&S documentation on services including: website hosting, campus portals and mobile applications, and software development
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ETS: Phones & Web Conferencing

Internal ET&S documentation on services including: Salesforce, Slate, Marketing Cloud, and EAB Navigate
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ETS: Learning Tools & Services

Internal ET&S documentation on services including: course design and support for teaching and learning, and academic technology applications (Canvas, Kaltura, course evaluation, Qualtrics, Zoom, etc.)
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ETS: Admin & Business Systems

Internal ET&S documentation on services including: IT project management, process improvement (Lean), & consulting
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ETS: Servers & Storage

Internal ET&S documentation on services including: the Research Computing Center, Globus, and High Performance Computing (HPC)
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ETS: IT Security

Internal ET&S documentation on services including: Phishing Awareness, Cybersecurity, IT policies & practices, government compliance, risk management, & Antivirus
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ETS: Data, Reporting, & Project Management

Internal ET&S documentation on services including: Banner and Colleague; data analytics and reporting via WEBI, Tableau, and IR&A
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Articles (2)

Client Services: List of Acronyms (ETS Internal)

A partial list of acronyms commonly used by ET&S Client Services staff and students.

Curated list of Back to School (BTS) Articles 2026 (ETS Internal)

This collection of articles is designed to support ET&S staff as they return to their roles after the summer break. It covers frequently asked topics and updates on procedural changes made during the summer. These resources are intended to ensure a smooth and effective transition back to work.