Student laptop loaner distribution is approved by the Dean of Students office and approved students will have received an email and will have a "UNH Student Loaner Laptop Request" ticket in TDx. Students can apply by emailing basic.needs@unh.edu or by filling out the form at the following URL - Technology and Additional Resources | Dean of Students (unh.edu)

UNH Student Loaner Laptop Pickup Process-  

• Verify student has a UNH Student Loaner Laptop Request ticket id TD 
• Open ticket (Action- Update) 
• Add phone contact and Preferred email (if not already in ticket)
• Add Pickup date
• Next click Assets/CIS Tab and add asset (it will be the service tag/serial number on the bottom of the laptop)
• Check off Mark Complete under UNH Student Laptop Loaner Workflow Current Activities "Add Asset and Check Out Loaner"
  • This will automatically update the ticket status to "waiting on customer" 
• Verify student can access and use Laptop-
  • Log in by selecting "other user" and have the student log in using their username@usnh.edu and their password.
  • Verify student can open and license MS Office (usually just open MS Word and sign in)
  • Answer any questions student may have.​​​​​​​ 

UNH Student Loaner Laptop Return Process-

• Find and Open student’s UNH Student Loaner Laptop Request ticket
• Verify Asset matches the device loaned out
• On the right hand side of the ticket you will see the UNH Student Laptop Loaner Workflow, find and check the "Mark Complete" option under Current activities for "If the Requestor Returns the Laptop at Any Point, Complete This Task."
  • This will close out the ticket.
• If the Laptop is returned after the due date refresh the ticket to verify you click the "Mark Complete" the "Reverse Fine" step.
  • This should also close the ticket.

Put Laptop out back with the original ticket number so it can be stored at the Help Desk for re-imaging.