Summary

This article documents the steps to request an ADM_ Account for new Collegis technicians or Help Desk employees, including student workers.  We must put in a separate AMS request for each person, these requests cannot be grouped on a single ticket.

How-To

Instructions

Step 1 – Log into the Accounts Management System (AMS) - https://ams.usnh.edu

Step 2 – Under Special Requests choose Pool, Secondary, Service or Admin Account

Step 3 - Mark that this request is for someone else

Step 4 – In the User Lookup box, fill in the person's USNH Username and click Find User Info button.  Their personal information will fill in.

For Collegis Technicians (scroll down for USNH employees)

Step 5 – Affiliation:  Contractor

Step 6 – Department:  ET&S Technology Client Services / Collegis Education Contracted Services

Step 7 – Account Type: Admin (adm_)

Step 8 – Supervisor of User Needing Account:  enter JoAnn Guilmett

Step 9 – Description:

For a new Collegis Agent/TSA (Technical Support Analyst):      <-- Confirm agent below to copy before submitting.

- User is new Collegis Agent
- Please provision this user with Help Desk ADM_ credentials, the same as Steven Calapai:  adm_sdc1073
- Also please add user to the AD Group:  MGMT-USNH-CollegisAfterHours

For a new Collegis Supervisor:      <-- Confirm the supervisor below to copy before submitting.

- User is new Collegis Shift Supervisor
- Please provision this user with Help Desk ADM_ credentials, the same as Danielle Rojas:  adm_dmk1040
- Also please add user to the AD Group:  MGMT-USNH-CollegisAfterHours

Step 10 – Click the Submit Request button

Step 11 – You will see a confirmation screen with ticket number. You should also receive confirmation email(s) with the ticket number.  Jot down and share the ticket number as appropriate.

For USNH Employees

Step 5 – Affiliation:  Staff

Step 6 – Department:  ET&S Technology Client Services

Step 7 – Account Type: Admin (adm_)

Step 8 – Supervisor of User Needing Account: enter the person's supervisor

Step 9 – Description:

For new Help Desk on-site staff or student workers:

- Please provision this user with Help Desk ADM_ credentials, the same as:  [ Name and Username of someone with the same HD role (student worker, regular staff=Jr. Shift Sups, team lead) ] 
- Also please add user to the AD group:  MGMT-USNH-HelpDeskAdmin 

Step 10 – Click the Submit Request button

Step 11 – You will see a confirmation screen with ticket number. You should also receive confirmation email(s) with the ticket number.  Jot down and share the ticket number as appropriate.

Outcome

The request will go to the Account Admin group, then to the Domain Admins, then back to Account Admins who will set a temp password and send a claiming email to the new Help Desk employee.  The new employee needs to find that email and follow the instructions to complete setting up their new ADM_ account.

Further Readings

USNH Accounts Management System (AMS)  

Need additional help?

If you have questions or need additional help with these topics, please reach out to your Help Desk Team Lead or supervisor for assistance.