Adobe Licensing: Frequently Asked Questions (FAQ)

Summary

This article contains frequently asked questions (FAQ) regarding Adobe licensing at USNH.

 

Content

Adobe Licensing at USNH

These are the current Adobe licensing options at the University System of New Hampshire (USNH) for students, faculty and staff. See Adobe Applications: Signing In for instructions on how to sign in.

Classroom Podium Computers & Computer Labs (ET&S-managed):

  • Full Adobe Creative Cloud desktop applications are installed on classroom podium computers and on computers in labs/clusters managed by ET&S.

Faculty & Staff:

  • Access to Adobe Acrobat Pro available (via Company Portal / Self Service) for all faculty and staff – no need to request this access.
  • Adobe Express Premium is available to all at express.adobe.com  
  • Access to Adobe Acrobat Sign is available upon request - see Requesting Access to Adobe Acrobat Sign
  • Full Creative Cloud desktop software licensing is limited to faculty and staff with academic or business needs. Request must be made by your supervisor using the Accounts Management System. See instructions below

Students:

  • Adobe Express Premium is available to all at express.adobe.com  
  • Creative Cloud desktop software is available to select students based on course enrollment in specific courses. Your professor should know if Adobe Creative Cloud is part of your course or not.

 

Frequently Asked Questions (FAQ)

Q1 - Where can I learn more about Adobe Express?

Q2 - How do faculty/staff request a full Creative Cloud license?

Q3 - Can I access full Creative Cloud software somewhere?

Q4 - Where can I access my Creative Cloud files?

Q5 - How can my student workers have access to Adobe Creative Cloud apps for their job?

Q6 - How do I request to have Adobe software added to a shared computer?

Q7 - How do I sign into Adobe software?

Q8 - What can I do with free Acrobat Reader?

Q9 - What happens when I graduate or leave USNH?

 

Answers

A1 - Where can I learn more about Adobe Express?

See our article on Adobe Express: Frequently Asked Questions (FAQ).

Back to Questions

 

A2- How do faculty/staff request a full Creative Cloud license?

If you need a Creative Cloud license for a demonstrated academic or business need, please have your supervisor or department chair apply using the AMS: Accounts Management System. 

Step 1 - Go to the AMS: Accounts Management System at ams.usnh.edu  

Step 2 - Click LOG IN TO BEGIN if available, otherwise you are already logged in

Step 3 - Go to Add/Edit Access for Existing User

Step 4 - Choose This request is for someone else

Step 4 - Input the employee’s information

Step 5 - Choose Adobe Desktop Client from the list and click Next

Step 6 - Fill in the required fields: Institution, Department, and Business Reason for needing the software

Step 7 - Click Submit Request

Back to Questions

 

A3 - Can I access full Creative Cloud software somewhere?

Yes! You can use the full Adobe Creative Cloud suite of applications in any computer lab managed by ET&S.

Back to Questions 

 

A4 - Where can I access my Creative Cloud files?

You can access your files and libraries online through adobe.com ​​​​.

Back to Questions

 

A5 - How can my student workers have access to Adobe Creative Cloud software apps for their job?

Student workers are not eligible for a faculty/staff license, but you can request to have the software installed on a shared computer in your office for them to use when they are at work.

Back to Questions

 

A6 - How do I request to have Adobe software added to a shared computer?

If you have a computer shared by various people (such as student workers, research lab workers) who need to use Adobe apps beyond Acrobat Pro, you can request that ET&S install the software on the computer for use by anyone when they are logged in on that device. Submit a USNH Provided or Licensed Software support ticket for Help with installing software/admin credentials.

Back to Questions

 

A7 - How do I sign into Adobe software?

To sign into any Adobe software, first identify yourself with your campus email address (firstname.lastname@campus.edu, like Jill.Doe@keene.edu), then sign into your USNH account with your username@usnh.edu (like jbd2519@usnh.edu).

For detailed instructions, see Adobe Applications: Signing In .

Back to Questions

 

A8 - What can I do with free Acrobat Reader?

Free Adobe Acrobat Reader lets you open, view, print, share, annotate, and digitally sign a PDF form or document without the need of Acrobat Pro or Creative Cloud.

Back to Questions

 

A9 - What happens when I graduate or leave USNH?

You need to copy/move your files outside of Adobe Cloud. Once your USNH account is no longer functional, you will lose access to your Adobe Cloud files tied to your USNH account.

You can find more information about what happens to your Adobe Cloud files once you graduate at graduation.adobe.com .

 

Further Readings

Adobe Applications: Signing In

Adobe Express: Frequently Asked Questions (FAQ)

Adobe Acrobat Sign: Getting Started

Computer Labs - Knowledge articles about campus computer labs

AMS: Accounts Management System - https://ams.usnh.edu  

 

From Adobe

Access Adobe Express Premium at express.adobe.com  

Access Adobe Cloud Files - adobe.com  

Adobe Help Center - helpx.adobe.com  

Adobe Graduation Help – graduation.adobe.com ​​​​​​- Manage access to your files when you graduate or leave USNH

 

Training

Adobe Express Tutorials - adobe.com/learn/express  

Adobe Express Training on LinkedIn  ​​​​​​​

 

Need additional help?

To submit a support request, please fill out a USNH Provided or Licensed Software support ticket with as much detail as possible, or contact the Technology Help Desk team on your local campus. For password issues you must call or visit the Help Desk in person. 

We do our best to link to only the best external sites, but we cannot be held responsible for the quality or accuracy of such websites.

 

 

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