Summary
There are many settings and options when it comes to a campaign of any type. This article will outline some of the common questions as they pertain to campaigns as well as providing information on some of the more obscure options available to users in campaigns.
Questions
Campaign Messaging
Q1 - Using SMS when sending campaign details
Q2 - Student replies to a text message from EAB
Q3 - Can Campaigns be shared amongst users?
Answers
A1 - Using SMS when sending campaign details
A student must have a cell # on file in EAB, if there is no cell # then the system will revert back to sending the information via email
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A2 - Student replies to a text message from EAB
When a student replies to a text message, it will automatically send the reply to the person's email address instead of a cell phone number. If the user is sending the Campaign from their own user/email the student reply will be directed to the campaign senders email
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A3 - Can Campaigns be shared amongst users?
Yes, campaigns can be shared. Users you would like to share the campaign with, will need to have the availability set up in order to be selected when setting up the campaign. If staff have the same information in their availability they will show on the "select staff for campaign" page. Select the staff members you would like to add. Students will have the ability to select a specific staff member if they choose when signing up for a campaign time slot or they can pick the first available.
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Further Readings
EAB Navigate360: Creating Appointment Campaigns
EAB Navigate360: Email Campaigns
EAB Navigate360: Messaging Campaigns
EAB Navigate360: Enrollment Campaigns
EAB Navigate360: Enrollment Census Campaigns
EAB Navigate360: Event Campaigns
Need additional help?
Please fill out the EAB (Navigate) web form with as much information as possible, or contact the Technology Help Desk on your local campus.
For additional Training please visit the TLT Docs & Training site.