Summary

There are many settings and options when it comes to a campaign of any type.  This article will outline some of the common questions as they pertain to campaigns as well as providing information on some of the more obscure options available to users in campaigns. 

 

Questions

Campaign Messaging:

Q1 -Using SMS when sending campaign details

A1 - A student must have a cell # on file in EAB, if there is no cell # then the system will revert back to sending the information via email

Q2 - Student replies to a text message from EAB

A2 -  When a student replies to a text message, it will automatically send the reply to the person's email address instead of a cell phone number. If the user is sending the Campaign from their own user/email the student reply will be directed to the campaign senders email

Q3 - Information about using Customized Sender Email settings in a campaign

A3 -   

 

Q4 - Can Campaigns be shared amongst users?

A4 - Yes, campaigns can be shared.  Users you would like to share the campaign with, will need to have the availability set up in order to be selected when setting up the campaign.  If staff have the same information in their availability they will show on the "select staff for campaign" page.  Select the staff members you would like to add.  Students will have the ability to select a specific staff member if they choose when signing up for a campaign time slot or they can pick the first available. 

 

 

 

 

Further Readings

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Need additional help?

Please fill out the EAB (Navigate) web form with as much information as possible, or contact the Technology Help Desk on your local campus.

For additional Training please visit the TLT Docs & Training site.