Stylus/Monitor Pen Troubleshooting

  • If pen is not functioning: Tablet software mostly likely needs to be reinstalled. Create a TeamDynamix ticket and inform the client that the issue will be resolved as soon as possible.
  • If pen is working, but not calibrated correctly: Follow the instructions below for calibration.
    • WACOM brand: On the PC, select the Windows Start menu; select All Programs, scroll down to Wacom Tablet folder; select Wacom Tablet Properties. This program will open and you will see a Calibrate tab.
    • SMART brand: At the top of the screen is a row of hard buttons. The button all the way to the right looks like a diamond shape with a + symbol in the center. Press this button to begin the calibration procedure.
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