Help Desk Guide for Enrollment Manager (Destiny One)
Documentation provided by Nancye Jenkins, Project Management Office , May 2016.
Access Destiny One - Enrollment Manager (EM)
Make sure you are on the USNH VPN!!!
To access the Destiny One Staff View , visit:
Log in. If you need to request a Destiny One Staff View account, it can be requested through the Accounts Management System (AMS) > Destiny One .
When you log into your account, you will be in the Enrollment Manager (EM) section. You can always return to the EM Section from the top menu bar .
How to use Enrollment Manager
Step 1: Search for a Student
Enter the last (or first) name of the student in the appropriate field (screenshot below) and click the Search button.
Occasionally a parent creates an account in their own name rather than their child’s, so you may need to search on that instead to find the correct account. The parent can change this information in the profile , or you can send this information to second level and we can make the edits.
Step 2. View Student Record
Scroll down to the bottom of the page to see the Search Results . Click the Student Name link to bring the student record into session (open the student profile).
The Rapid Profile of the student appears. This is where you will be to view the demographic information, as well as the User Name.
Step 3: Send user name and/or password to student
Two emails are automatically sent to a new student when a student profile is created, one with the user name, and a second with the password.
If you need to send the student their user name or generate a new password:
3.1 - With the student account in session, scroll to the Access Information section
- If the student needs to have their username emailed to them, make sure Send User Name is selected and click the Proceed button
- If the student needs to have their password emailed to them, make sure the Change and Email Password is selected and click the Proceed button
3.2 - When you click the Proceed button, email is sent to the primary email set in the account. The primary email is shown on this profile page.
The profile page is also where an account may be Locked or Unlocked .
To Escalate to Second Level Support
If you have a call that needs to be escalated to second level, please forward as noted below:
- Create TeamDynamix Ticket
- Service: Account and Password Help
- Responsible Group: Group: ET&S - Destiny One
- Technical contact person is: Amber Pursel, 603.862.2243, Amber.Pursel@unh.edu
- Additional Contact information :
Client complaints should go to:
https://destinysolutions.com/contact-us/
Destiny Solutions
40 Holly Street, Suite 800
Toronto, Ontario
M4S 3C3
Phone: 416-480-0500
Fax: 416-480-2995
Toll free: 866-403-0500
Further Readings
Destiny One Support Tool Login Links - USNH VPN required
UNH Destiny One: https://unhsv.destinysolutions.com
KSC Destiny One: https://keenesv.destinysolutions.com/srs/
FLS Internal: UNH Learn for Life - Finding members of Group Accounts - in the Destiny One support tool
FLS Internal: UNH Learn for Life - Login Troubleshooting
Need additional help?
If you have questions or need additional help with these topics, please reach out to your Team Lead or supervisor for assistance.
The Group: ET&S - Destiny One provides Destiny One support.