Summary

This article provides instructions for how to download and install Adobe Creative Cloud Suite apps on a USNH-issued computer.

Context

USNH has purchased a new site-wide enterprise level agreement with Adobe in partnership with NERCOMP.

All USNH faculty and staff now have full access to the Enterprise Adobe Creative Cloud Suite, however Adobe Creative Cloud apps may only be installed on university-owned devices. Please note that the USNH license for Adobe Creative Cloud does not allow for installation on faculty/staff personal computers or on student-owned computers. However, the full Adobe Suite is available on computers in the computer labs on campus.  Additionally, the suite is available for PSU students on a subscription basis with an educational discount from the PSU On the Hub software vendor.

BEFORE YOU BEGIN

Initially, make sure your USNH-issued PC or Mac meets the Adobe Creative Cloud System Requirements . 

If you see a message to contact your IT administrator, there could be a problem with your account.  Fill out the form located here: Desktop Support to request support.

How-To

Installing Adobe desktop apps from the Creative Cloud Suite is a two-part process:

• Part 1:  Access and sign into the Adobe Creative Cloud Suite through the software management area on your USNH-issued computer.
• Part 2:  Download and install the specific Adobe desktop apps that you want to use.  You can go through these steps again at a later date if you find that you want to use an app that you have not yet installed on your USNH computer.

To Begin

Windows Computer

Click the start menu and search for Company Portal. It will open to the Applications tab please be aware it may take a few moments for available applications to appear. 

MAC Computer

Use Finder to search for Self Service

Instructions

Step 1 - In either Company Portal (Windows) or Self Service (Mac), locate the Adobe Creative Cloud application and, click INSTALL.  If you see “Reinstall” here, you already have the application, you can follow the reactivate instructions here: Reactivating an Adobe License on your USNH-issued computer.

Step 2 - Once the program has installed (this may take up to 15 minutes) open the Adobe application. At the Adobe login screen, enter your campus email address, usually of the form firstname.lastname@campus.edu (e.g. Jill.Doe@keene.edu, Jane.Doe@plymouth.edu, Jim.Doe@unh.edu, etc.).

Step 3 - Select Company or School Account if requested

Step 4 - At the Sign in Screen, enter your username@usnh.edu (fully qualified username), like jbd2519@usnh.edu and click "Next".

Step 5 - On the Password screen enter your USNH Password and click "Sign in", then verify your sign-in with multifactor authentication if required.

Outcome

You have authenticated into the Adobe Creative Cloud Suite on your USNH-issued computer.

After a moment, you will see the Adobe Applications screen with available applications.

Note: Adobe applications can consume considerable computing resources. We recommend you install only those Adobe applications you require for daily work.

Instructions

Shortly after completing Part 1, you will see the Adobe Applications screen with available applications.

To Install a new app, click the Install button.

To Open an already downloaded app, click the Open button.

Outcome

You have downloaded and installed the Adobe applications you need.  To use the app you have installed, find the particular app icon on your computer and double click to open the app.

Further Readings

Adobe Creative Cloud: Reactivating an Adobe License on your USNH-issued computer

Adobe Creative Cloud: Resources - at USNH

Computer Labs - knowledge articles about campus computer labs

Adobe Creative Cloud System Requirements 

Adobe Help Center - adobe.com 

Need additional help?

To submit a support request, please fill out the ET&S Desktop Support webform with as much detail as possible, or contact the ET&S Help Desk team. For password issues you must call or visit the Help Desk in person.