PSU Family Access Portal: Account Information


This article shows how a student can grant access to the Family Access Portal to a family member, and how the family member can accept that invitation. Due to federal (FERPA) laws, students are not allowed to share their myPlymouth account information with anyone, including their family members. We understand that some parents require the ability to access some portions of their student's myPlymouth, so we've created what we call a "Family Access Portal". Through PSU's myPlymouth for Families you can grant family members access to your Bill Notification, Bill View, Enrollment Verification, Financial Aid, Housing View, Schedule View, and give them ability to Purchase Campus Flexcash. This is able to be done without sharing your personal myPlymouth user name and password and violating FERPA laws. MyPlymouth for Families provides the information your family members need, and all from their very own myPlymouth for Families account.

Note: In order for the Student Account Services (formally Bursars) office to discuss your bill with anyone except you, their name must appear as Active on Family Access, and they must have been given access to Bill View.



Task: Student: Granting Access



Step 1 -  Log into the myPlymouth for Families portal here: 

Step 2 - Click on the Invite Someone link in the Family Access channel.


Step 3 - Complete the required information for the person you wish to grant access. Make sure you double check that information is correct.


Step 4 - Select from the list of options, checking only the box of the items you want this person to be able to access.


Step 5 - Confirm that you've read the FERPA statement by checking the box.


Step 6 - Click on the Grant Access! button.


Step 7 - You and your family member will both receive an e-mail from Plymouth State University confirming the relationship request.


You, the student, have granted access to your myPlymouth For Families account.

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Task: Family Member: Accepting Invitation

After the student has invited you to join myPlymouth for Families, you can now set up your own myPlymouth account!


Step 1 - Log into your email where the invitation was sent.

Step 2 - Find an email from Plymouth State University with the subject "[myPlymouth for Families] New Relationship Request".

Note: If multiple invites were sent, make sure you use the most recent email!


4. Click the Click on this link in the email to create an account. This screen will display.


a. If you have your own myPlymouth account because you are a PSU employee, alumni, or current student, sign in with your PSU credentials.


b. If you do not have your own myPlymouth account, you can set up an account using your email address, first and last name, and a unique password. This screen will display.


5. Click the login link to open up the PSU myPlymouth for Families login screen. Enter your email address and your recently created password.


6. You now have access to myPlymouth for Families!

Any questions about your login, contact the Help Desk at (603) 535-2929 or email at



You, the family member, should have access to myPlymouth for Families.

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Further Readings

Family Access Portal Login Page -

Nelnet Authorized Payer information - to pay student bill


Need additional help?

Any questions about your login, contact the Help Desk at (603) 535-2929.

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.  

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Article ID: 2454
Fri 10/2/20 5:02 PM
Fri 2/2/24 9:16 AM
Applicable Institution(s):
Plymouth State University (PSU)