Summary

This article contains instructions for all users on how to configure and connect to the GlobalProtect VPN on a computer for the first time and how to manage connection gateways and portal addresses.

Audience: Students, Faculty, Staff, or other USNH account holders who need to configure the USNH VPN on a computer.

This article assumes the GlobalProtect VPN Client is already installed.  The client should be automatically installed on USNH-managed computers.  For personal computers, see GlobalProtect VPN: Installing GlobalProtect on a Personal Device.

Note: The GlobalProtect VPN client looks virtually the same on Mac and Windows.  Screenshots in this article may be from either platform.

• To open the GlobalProtect VPN Client on your computer
• To configure and connect to GlobalProtect VPN for the first time
• To select which Connection Gateway to use and to set a Preferred Gateway to use by default, if desired
• To manage GlobalProtect VPN Portal Addresses in Settings

 

How-To

 

Instructions

Step 1 - Click on the GlobalProtect VPN client icon in your top menu bar (Mac OS) or bottom system tray (Windows).

Step 2 - The GlobalProtect VPN client will open just below (Mac OS) or above (Windows) the icon.

 

Outcome

You have opened the GlobalProtect VPN client on your computer.  You are ready to configure or connect to the USNH VPN.

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Instructions

Step 1 - Open the GlobalProtect VPN client on your computer.

Step 2 - If this is a first time install, you will be prompted to enter a Portal Address.  Type in either portal address, they behave identically:

• usnh-portal1.gpvpn.usnh.edu
• usnh-portal2.gpvpn.usnh.edu

These portals provide the VPN client with its needed configuration.  These two portal addresses provide configurations for all campuses and are interchangeable and for optimal flexibility you should configure your GlobalProtect client with BOTH address.  This portal address entry will be saved by the VPN client the first time you click Connect.

Step 3 - Click the "Connect" button.  GlobalProtect will use the computer's default web browser (set through the operating system settings) to complete your authentication and connection.

 

Step 4 - GlobalProtect authenticates through the same Microsoft Single-Sign On (SSO) and MFA as email and Canvas.  If you are not already signed in, you will be directed to sign into Microsoft using your username@usnh.edu (fully qualified username, like jbd2519@usnh.edu) and password along with your preferred method of multi-factor authentication (MFA), as below.

 

Step 5 - Once your sign-on is authenticated, GlobalProtect will go through its connection process, which involves opening two separate browser windows/tabs in the computer's default web browser (you can change the default web browser in the computer's operating system settings), one after the other.  This is normal and required for the VPN to log itself in.  You may be prompted to allow links to be opened.  Note: Going forward, it will be simpler if you check the box to "Always allow ..." before you click "Open Link", if available in your default browser. This example image is from a Google Chrome browser.

These "paloalto networks" browser windows/tabs will open each time you connect, but generally do not need to be interacted with (other than allowing GlobalProtect to Open Links if requested).  You must wait while these two browser windows/tabs process your VPN connection.

 

Step 6 - After the connection process is completed, your GlobalProtect VPN client will show that it is "Connected".  At this point it is safe to close the two browser windows/tabs.  

Note: If you close either browser window before the VPN has finished connecting, the connection may fail and you will have to try connecting again.

 

Outcome

You are connected to the USNH VPN through the GlobalProtect VPN client from PaloAlto Networks for the first time. You should be able to access your VPN-protected resources.

Your GlobalProtect VPN client is now configured to allow you to connect whenever you need to use the USNH VPN. 

Proceed to the next task to set your preferred connection defaults.

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Initially, the system connects you to the "Best Available" Connection Gateway, but that may not be your preferred default, or you may need to use a different Connection Gateway to access certain resources.

Instructions

Step 1 -  If your GlobalProtect VPN is already connected, skip to Step 2.  If it is not connected, open the GlobalProtect VPN client and click "Connect", then wait for the VPN connection to complete.

Step 2 - Open the GlobalProtect VPN client to see which Connection Gateway you are connected to.

 

Step 3 - If you want to connect to a different Gateway, click on "Change Gateway" and select the gateway you want instead.

• GlobalProtect will first disconnect the existing gateway, then re-connect to the newly selected gateway with its usual connection process which involves opening two separate browser windows/tabs in your default web browser, one after the other.
• You must wait while these two browser windows/tabs process your VPN connection.

Step 4 - Once GlobalProtect is connected to the Gateway you want to set as your default, then click on the "star icon" next to the Gateway name to mark it as your Preferred Gateway.

 

Step 5 - Going forward, when you click the "Connect" button, GlobalProtect will automatically connect to your Preferred Gateway. You can always use "Change Gateway" to connect to a different gateway if you need to for any reason.

 

Outcome

You have set a preferred gateway if you want to. You know how to connect to a different gateway if you need to do so.

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Instructions

Step 1 - Open the GlobalProtect VPN client.

Step 2 - Click on the GlobalProtect Menu (lines in upper right corner) and click on "Settings".

 

Step 3 - In the “Manage Portals” section of the Settings, you can edit, add, or remove VPN portal addresses.  Portals listed here will be available to choose when you connect to the VPN.  To add the other portal address, the one you didn't add during setup above. click the "plus" (+) sign above the Manage Portals box and enter the address of the portal you are missing. 

When finished, you should see both portal addresses listed here.

• usnh-portal1.gpvpn.usnh.edu
• usnh-portal2.gpvpn.usnh.edu

 

Outcome

You have both GlobalProtect VPN Portal Addresses available from the Portal drop down.

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Further Readings

GlobalProtect VPN: General Information and Resources

GlobalProtect VPN: Installing GlobalProtect on a Personal Device

GlobalProtect VPN: Running the USNH VPN

 

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.