This article has an overview of Canvas Extend Questions we face when working with Academic Application (App) Admins. 

Common ATST Questions

Who Supports SCORM? 

Academic Application Administrators support on a limited scope, if there is a SCORM Question that comes in please send to Academic Application Administration. 

If the user has Duplicate Account Questions 

If there is a duplicate account question, there are variations depending on the set up. There is a permission specific role for IOD (Institute on Disability) START to help manage accounts. However, Academic Application Admins should be handling duplicate accounts. Best Practice on file with IOD Start Role is to make sure they NEVER merge USNH Accounts - leave those to Academic Application Administrators. 

Duplicate accounts can happen for example with someone with local personal email and with someone who has a USNH email.

Each Program in USNH Extend may have a different methods to resolve the issues the users experience, as noted but generally Academic  Application Administration is the best place to direct these tickets. 

App Admin Documentation  (Academic Application Administration's One Note) which ATST members have access to - outlines most of the cases in case you want to cross reference any information in advance of moving a ticket. 

If the user has Changing Email Address Questions

These has been an issue of KSC (Keene State College) users being added incorrectly, so this may be something you encounter again sending these tickets to Academic Application Administration is a good place to reach out. 

If the user has Questions around Badging or Canvas Credentials 

Please see the Responsibility Matrix information about Badging and Canvas Credentials is there