Summary
The following are questions related to Document Imaging and the shift from Xtender to Laserfishe.
Questions
Q1 - When is this change happening?
Q2 - How do I know if the document I'm looking for is in Xtender or Laserfiche?
Q3 - How do I get a Laserfiche account?
Q4 - How can I get more information about this change?
Answers
A1 - When is this change happening?
The transition from Xtender to Laserfiche is being done in phases, beginning in Summer 2025 and continuing through Summer 2027. The schedule is projected to be:
Xtender to Laserfiche Transition Schedule
| Area |
Go-Live |
| Xtender HR |
August 4, 2025 |
| Xtender Sponsored Programs |
Early Fall 2025 |
| Xtender Finance / Payroll |
Late Fall 2025 |
| Xtender Student - KSC |
TBD 2026 |
| Xtender Student - PSU |
TBD 2026 |
| Xtender Student - UNH |
TBD 2026 |
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A2 - How do I know if the document I'm looking for is in Xtender or Laserfiche?
All associated Xtender documents will be copied into Laserfiche when an area goes live. Please refer to the transition timeline above. Once an area is live on Laserfiche, Laserfiche will become the system of record and documents will no longer be added to Xtender. For a period of time, Xtender users will continue to have view-only access to their documents, however it is recommended that you search for documents within Laserfiche.
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A3 - How do I get a Laserfiche account?
If you have an existing Xtender account, you will automatically be given a Laserfiche account. It is possible that the access you have in Laserfiche is different from the access you had in Xtender. The project team is working with documentation owners to confirm appropriate security in Laserfiche.
If you need to request a new Laserfiche account, please submit that request through the Accounts Management System.
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A4 - How can I get more information about this change?
Please refer to the USNH Laserfiche SharePoint site or email the project team at dms.project.team@usnh.edu.
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Further Readings
Document Imaging: Frequently Asked Questions (FAQ)
Need additional help?
Submit a Business Applications Support ticket for assistance with Xtender or Laserfiche.
Visit the Technology Help Desk Support page to locate your local campus contact information or to submit a general technology support request. For password issues you must call or visit the Help Desk in person.