Accounts Management System FAQ

Summary

This article includes frequently asked questions about the accounts management system.

Questions

Q1 - What is the Accounts Management System?

Q2 - Who Uses the Accounts Management System?

Q3 - How Do I Request Access to the Accounts Management System?

Q4 - How Do I Access the Accounts Management System?

Q5 - Who Can I Contact if I Have Problems Accessing the Accounts Management System?

Q6 - How Do I Report a Bug in the Accounts Management System?

Q7 - How Do I Request an Enhancement in the Accounts Management System?

Answers

A1 - What is the Accounts Management System?

• The Accounts Management System (AMS) is a single portal for all USNH and campus employees, faculty, staff and students to use for making requests related to their own IT account access as well as the access of others. Accounts include Enterprise and non-Enterprise applications, such as Outlook Exchange email, Banner systems, WebI, Xtender, AD/VPN, Web Time Entry, Fileshares, Drupal, UNHINFO, and more. Additionally, sponsored user access may be requested and managed within the AMS, for users who need access but are not directly affiliated with USNH or a particular campus.
• Back to Questions

A2 - Who Uses the Accounts Management System?

• Generally, any employee of the USNH System Office or any of the USNH campuses, including faculty, staff, student employees, and sponsored users.
• Back to Questions

A3 - How Do I Request Access to the Accounts Management System?

• All USNH faculty, staff, and students have access to the AMS with their current primary account credentials. Access is granted based on an individual's role (which means different users may see different options when logged in), their primary campus affiliation, and employment status. 
• Back to Questions

A4 - How Do I Access the Accounts Management System?

• The AMS can be accessed directly here: UNH IT Accounts Management System
  • Note: Do not use Internet Explorer
• Back to Questions

A5 - Who Can I Contact if I Have Problems Accessing the Accounts Management System?

• Contact the Technology Help Desk to report any issues accessing the Accounts Management System. 
• Back to Questions

A6 - How Do I Report a Bug in the Accounts Management System?

• To report a bug in the AMS, use the Identity and Access Systems Administration Request form. Click the Request Support option on the right menu to get started. 
• Back to Questions

A7 - How Do I Request an Enhancement in the Accounts Management System?

• To request an enhancement in the AMS, use the Identity and Access Systems Administration Request form. Click the Request Support option on the right menu to get started.
• Back to Questions

Further Readings

Identity and Access Systems Administration Request form

UNH IT Accounts Management System 

Need additional help?

Identity and Access Systems Administration Request form

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.