Summary
Smart TVs, gaming systems and other non-browsing devices need to be manually registered for the campus Open Network. The Campus Open network is the Wi-Fi configured for this type of traffic.
Often the Help Desk will get a call reporting they manually registered their device for the campus Open Network, but it is still not connecting. There is a good chance that the device was not "fingerprinted" correctly in the NAC. This article some common devices and what settings have worked in the past.
Body
Non-Browser Device Fingerprint Matrix
Smart TVs, gaming systems and other non-browsing devices need to be manually registered for the campus Open Network. The Campus Open network is the Wi-Fi configured for this type of traffic.
Often the Help Desk will get a call reporting they manually registered their device for the campus Open Network, but it is still not connecting. There is a good chance that the device was not "fingerprinted" correctly in the NAC.
Step 1 - Ask the user for the wireless MAC address for the device. Write it down.
Step 2 - Login to the NAC with your AD Domain credentials - Networking NAC Registration at https://networking.usnh.edu/registration/nac/
Step 3 - Type user’s name in the Search bar, found at top right of the page. You can also search for the MAC address.
Step 4 - Look for device with the MAC address provided in Step 1.
Step 5 - Check Fingerprinting. If incorrect, adjust to the configurations in the chart below.
Step 6 - If the device uses a remote or game controller, turn on AirGroup.
Step 7 - Click Save Changes.
Step 8 - Have the user power-cycle the device. Test for connectivity to Campus Open.
| Device |
Category |
Family |
Type |
| Generic Config |
Home Audio/Video |
IPTV |
IPTV |
| Amazon Echo |
Home Audio/Video |
Amazon |
Amazon Echo |
| Amazon Fire Stick |
Home Audio/Video |
Amazon |
Amazon Fire TV |
| Apple TV |
Home Audio/Video |
Apple |
Apple TV |
| Chromecast |
Home Audio/Video |
Chromecast |
Chromecast Media Player |
| Echo Dot |
Home Audio/Video |
Amazon |
Amazon Echo |
| Google Home |
IoT |
Google |
Google Home |
| Kindle |
SmartDevice |
Android |
Kindle |
| LG TV |
HomeAudio/Video |
LG |
LG TV |
| LoveBox |
Computer |
Raspberry Pi |
Raspberry Pi |
| Nest Device |
IoT |
Nest |
Nest Device |
| Nintendo Switch |
Game Console |
Nintendo |
Nintendo |
| Nintendo Wii |
Game Console |
Nintendo |
Nintendo |
| Oculus |
Home Audio/Video |
Amazon |
Amazon Echo |
| Ouya |
Game Console |
Ouya |
Ouya |
| Panasonic TV |
Home Audio/Video |
Panasonic |
Panasonic TV |
| PlayStation |
Game Console |
Sony |
PlayStation |
| Raspberry Pi |
Computer |
Raspberry Pi |
Raspberry Pi |
| Roku TV |
HomeAudio/Video |
Roku |
Roku |
| Roomba |
IoT |
Robot |
Roomba Robot |
| Samsung TV |
Home Audio/Video |
Samsung |
Samsung TV |
| Sonos One |
Home Audio/Video |
Sonos |
Sonos |
| Sony Smart TV |
Home Audio/Video |
Sony |
Sony IPTV |
| TiVo |
Home Audio/Video |
TiVo |
TiVo |
| WiMiUS |
Home Audio/Video |
IPTV |
IPTV |
| Valve Steam Deck |
Game Console |
Valve |
Valve Steam |
| Vizio TV |
Home Audio/Video |
Vizio |
Vizio TV |
| Xbox |
Game Console |
Microsoft |
Xbox |
|
If all else fails try-
|
HomeAudi/Video
|
Roku
|
Roku
|
Need additional help?
If you have questions or need additional help with these topics, please reach out to your Team Lead or supervisor for assistance.
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