UNH Parent Portal: Issues with Comcast Email

Summary

This article describes options for UNH Parent Portal accounts which point to a Comcast.net email address but are not receiving emails.

Body

Problem: Parents trying to access the Parent Portal using a Comcast.net email account may not receive emails due to company policy. Parent Portal emails are often automatically deleted by Comcast and end up in the trash bin.

Solutions

If you have a Comcast.net email account and are not receiving emails, there are two options:

Due to FERPA laws, only students can create Parent Portal accounts. Have your student create another Parent Portal account which points to a different email (such as Google or Yahoo!). Instructions can be found here.
This Comcast article describes how to redirect suspected Spam from the trash to your inbox: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. After following these steps, a new Parent Portal password reset must be requested to send a new email to the parent. Parent Portal Password Reset Instructions.

Need additional help?

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.

Details

Article ID: 1970

Created

Thu 8/22/19 2:51 PM

Modified

Mon 11/27/23 2:41 PM

Applicable Institution(s):

University of New Hampshire (UNH)