VoIP Phones FAQ

Summary

This article answers commonly asked questions about moving phones and VoIP phone locations.

Questions

Q1 - I have a VoIP phone - can I move my own phone to another location in my building or to another building?

Q2 - I have a VoIP phone and need to move it to another room without an active ethernet connection - can I still move my phone?

Q3 - I have a non-VoIP phone set (Analog or Digital) - can I move my phone service myself?

Q4 - I have a VoIP phone, and I noticed my display shows an incorrect location - what do I do?

Q5 - How do I connect my VoIP phone to the Ethernet and my computer?

Answers

A1 - I have a VoIP phone - can I move my own phone to another location in my building or to another building?

• It is always best practice to consult with your Telecom Account Manager (TAM) / Department Liaisons about any phone or Ethernet network moves prior to the change. Your TAM works closely with Telecom and your department, so may be aware of other factors that could impact your desired phone/network move.  Currently, TAMs are available primarily for UNH and the USNH System Office. 
  • Tip: Use your web browser's search function (CTRL+F / Command+F) to find your Department's name in the list of TAMs.
• KSC, PSU: If there is no TAM listed for your department, please submit a Telecom Work Order Request or reach out to the Technology Help Desk for assistance planning your phone move.
• VoIP phones require an active Ethernet connection. As long as there is an available, activated Ethernet port at the new location, you can move your own phone. See below for how to connect your VoIP phone to Ethernet and your computer. 
• Telecom has an automated audit that tracks the location of VoIP phones on campus (coming soon to KSC).  
• Back to Questions

A2 - I have a VoIP phone and need to move it to another room without an active ethernet connection - can I still move my phone?

• VoIP phones require an active Ethernet connection.  You will need to:
  • UNH, USNH System Office: Contact your Telecom Account Manager (TAM) / Department Liaisons to submit the request.
    • Tip: Use your web browser's search function (CTRL+F / Command+F) to find your Department's name in the list of TAMs.
  • KSC, PSU: Submit a Telecom Work Order Request or reach out to the Technology Help Desk for assistance planning your phone move.
• Back to Questions

A3 - I have a non-VoIP phone set (Analog or Digital) - can I move my phone service myself?

• Moving an Analog or Digital phone requires a technician visit to complete the associated telephone wiring changes.  You will need to:
  • UNH, USNH System Office: Contact your Telecom Account Manager (TAM) / Department Liaisons to submit the request.
    • Tip: Use your web browser's search function (CTRL+F / Command+F) to find your Department's name in the list of TAMs.
  • KSC, PSU: Submit a Telecom Work Order Request or reach out to the Technology Help Desk for assistance planning your phone move.
• Back to Questions

A4 - I have a VoIP phone, and I noticed my display shows an incorrect location - what do I do?

• UNH Only: Call UNH Telecom at 603-862-1030 - so we can update the location information in our database
• This feature will be coming soon to KSC and PSU
• Back to Questions

A5 - How do I connect my VoIP phone to the Ethernet and my computer?

• Plug the Ethernet cord from the wall into the top jack on the back of your VoIP phone.
• Plug the other Ethernet cord from the second jack on the back of your VoIP phone into the Ethernet port on your computer.

• Back to Questions

Need additional help?

Telecom Account Manager (TAM) / Department Liaisons 

Telecom Work Order Request 

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.