Blue: Teaching Evaluation Common Tickets

Summary

This article will discuss a number of common tickets associated to Blue Evaluation tickets.

Body

Summary:

This article will discuss a number of common tickets associated to Blue Evaluation tickets.

Content:

Question/issue Response/queue Knowledge base link

When not how to

Granting access/evaluation troubleshooting

Group: ET&S TLT - Academic Application Admin

 

 

Dates on when DIG and evaluations are available  

https://td.usnh.edu/TDClient/KB/ArticleDet?ID=1461

When will Course Evaluation Reports be generated and available to Faculty and Dean's?
Group: ET&S TLT - Shared Student
Reports generate approximately a week following Grade Posting.  This can vary from semester to semester.  Once generated, Faculty, Chairs and Deans will be notified

Teaching Evaluations-Important Dates

Can I provide a paper form for Evaluations? Group: ET&S TLT - Shared Student

Yes, if the enrollment is to low to qualify for a Blue evaluation faculty can elect to use paper. 

https://td.usnh.edu/TDClient/KB/ArticleDet?ID=1519

Report access

 

Typically report access is only provided to Dept Chairs and Deans

Who has access and what they can see

https://td.usnh.edu/TDClient/KB/ArticleDet?ID=1410

If the person needs report access queue to Saas

 

How do I find historical reports?  

https://td.usnh.edu/TDClient/KB/ArticleDet?ID=1483

When will my course be open for evaluation? Does the date differ than the whole?

Confirm course date for evaluation https://td.usnh.edu/TDClient/60/Portal/KB/ArticleDet?ID=1461

My course is not being evaluated (teacher/student)

Does it meet the requirements of being evaluated. 

Group: ET&S TLT - Academic Application Admin

 

 

Confirm course information is listed

https://universitysystemnh.sharepoint.com/:f:/r/sites/AcademicTechnologyStudentTeam/Shared%20Documents/BLUE%20Evaluation%20Information?csf=1&web=1&e=lFVadK

 

My course shouldn't be getting evaluated (teacher)

 

Group: ET&S TLT - Academic Application Admin

 

Confirm course information is listed

https://universitysystemnh.sharepoint.com/:f:/r/sites/AcademicTechnologyStudentTeam/Shared%20Documents/BLUE%20Evaluation%20Information?csf=1&web=1&e=lFVadK

How do I see which of my courses are being evaluated

 

https://td.usnh.edu/TDClient/KB/ArticleDet?ID=1457

Can I reset my course evaluation? I made a mistake when filling it out and I'd like to start over

Send following response:

Unfortunately, teaching evaluations cannot be reset after submission. You can provide additional feedback that you feel is relevant for the course and instructor to the department chair, if you desire to do so. You would need to contact the department office that the course is offered by to determine the best way to do that.

 
Student request to re-open evaluation for completion

Send following response:

Unfortunately, teaching evaluations cannot be reopened for completion after they close. You can provide feedback that you feel is relevant for the course and instructor to the department chair, if you desire to do so. You would need to contact the department office that the course is offered by to determine the best way to do that.

 
Faculty would like to have their course evaluated though it does not meet the minimum requirements for enrollment (6)

Faculty members who would still like to have a course that does not meet the minimum enrollment (6) can request through your college/department to have an ad-hoc process run to gather information .  Products such as Qualtrics can be used, these will not be official but would allow the college/department to gather information.  Exceptions cannot be made through Blue Evaluations for this process.  Sorry.

https://td.usnh.edu/TDClient/KB/ArticleDet?ID=1519

Faculty/Student claim an evaluation is not available for a course

Shared Student can look at a spreadsheet for that term, search by course to see if the course was flagged for evaluation.

Here is how you can confirm if an evaluation should be found:

  1. Open the EOT spreadsheet
  2. Select the Courses tab
  3. Search for the course
  4. Find column 7
    1. if Yes it is being evaluated
    2. if No it is not being evaluated

Neither course has the Yes flag, so the faculty member of each course did not opt-in to the end of term evaluation. If there was a Yes flag, then the student would want to try accessing Blue directly instead of through Canvas. If all else fails, then an admin would need to review. I

  Shared Student Folder:  https://universitysystemnh.sharepoint.com/:f:/r/sites/AcademicTechnologyStudentTeam/Shared%20Documents/BLUE%20Evaluation%20Information?csf=1&web=1&e=lFVadK

Need Additional Help?

Please fill out the Blue Webform which you can find from the Course Feedback service portal with as much information as possible or contact the ET&S Help Desk team on your local campus.

Details

Details

Article ID: 2281
Created
Wed 5/6/20 10:40 AM
Modified
Wed 7/9/25 4:25 PM
Applicable Institution(s):
Granite State College (GSC)
Keene State College (KSC)
Plymouth State University (PSU)
University of New Hampshire (UNH)
USNH System Office