Voicemail: Sending Messages to Additional Email Addresses

Summary

This article displays how to send voicemail messages to additional email addresses.

How-to

These instructions are for managing multiple destinations if needed.  This may be mostly useful for group voicemail accounts.  This can also be accomplished by putting in a work request on the USNH Telecom web page.

Note: New KSC accounts are set up by default to send voicemail messages to the email of the account owner. 

Instructions

Step 1 - Log into Web Access. Refer to "Avaya Voicemail Web Interface" for instructions on how to log into Web Access. Once in Web Access, you will see five sections with blocks under each title. Use tools in the Messaging section to set up Message Forwarding

Step 2 - Click on Message Forwarding block.

Step 3 - Click on Add new forwarding address.

Step 4 - Check radio button for "send to specified destination"

Step 5 - Click in box under the "send to specified destination".

Step 6 - Choose your email address from a drop-down message. If you do not get the drop-down, just enter your email address.

Step 7 - Set Forward Type to Relay.

Step 8 - Set Message Type by checking Voice (you may also want to check Email and Fax, although those are not used much at this time). If you check Missed Calls, you will get an email for every missed call, whether a message was left or not.

Step 9 - Set Voice Format: MPEG-1 Audio Layer3 (MP3).

Step 10 - Check include attachment(s).

Step 11 - Click on Save and Close button at top of window.

A copy of the voice message will continue to be on the server until you delete it, or the retention time expires.

a .If you do not want a copy to remain on the server, Under Messaging title, perform the following steps:

Step 1 - Click on Message Forwarding block.

Step 2 - Click on Options button at top middle of pop-up window (see Photo B below).

Step 3 - Check Delete After Forward box.

Step 4 - Click the OK button.

(Photo B)

Outcome

You should be able to send voicemail messages to additional email addresses.

Further Readings

Avaya Voicemail Web Interface

GlobalProtect VPN: General Information and Resources

Need additional help?

If you do not have access to your campus VPN, or are having difficulty with these self-serve instructions, you can instead request this work to be done by using the USNH Telecom Voicemail Request ticket web form.

Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request.  For password issues you must call or visit the Help Desk in person.